FULL TIME SERVICE ADVISOR
Description
TOTAL WORKS Truck and Equipment is a one stop shop for Truck and Trailer Safety Inspections, Repairs, Hydraulics, Crane Inspections and Custom Welding and Repairs. TOTAL WORKS Truck and Equipment is a community minded business that is independently owned and operated. We strive for exceptional customer service, and work on all makes and models of trucks and trailers.
TOTAL Works Truck and Equipment has an immediate opening for an experienced HD Truck and& Trailer Service Advisor, in our modern 7-bay repair facility. The ideal candidate must have previous experience in the Heavy-Duty Truck and Trailer industry, with a comprehensive knowledge of the parts and service requirements associated with these types of vehicles.
The selected individual will be employed in a full-time capacity, with a compensation package that compliments their previous experience.
The skills & duties required of the successful candidate will include:
• Communicate with the Heavy-Duty repair technicians and prioritize their assignments
• Answer Phones and emails in a polite and professional manner, providing exceptional Customer Service and Product knowledge
• Greet customers and discuss the type, quantity, and quality of the merchandise and/or services they require
• Schedule Appointments and follow-up with Customers and Suppliers
• Compile parts & service cost estimates
• Strong attention to detail and exceptional organizational skills will be an asset
• Create Service Orders and track them to completion
Key Attributes:
• A strong knowledge of the heavy repair industry is key, but not required
• Previous Service Desk experience will be an asset
• Excellent communication, customer service & interpersonal skills
• Able to work under pressure, and complete tasks in the assigned time period
• A good listener, who is able to ask questions, when necessary, to solve problems and come up with sound solutions
• Must have the ability to work both independently, and as a contributing member of the team
• Must be able to manage time and resources to the company's advantage
• Punctual, with a strong work ethic and an outstanding attendance record
• Above average computer skills
• A class 5 (Minimum) Driver's License
Salary:
• Compensation will be calculated based on past work experience.
• Full benefits after completion of probationary period.
• Relocation expenses will be considered.
Please email resume and salary expectation to accounting@totalworks.ca or drop off at 501 Middleton Avenue, Brandon MB.
- Job type: Full-Time
- Company: Total Works Truck and Equipment
jobs | customer service
2023-06-29