Private User
Customer Care Representative
Description
Job Description:Customer Care Representative Requisition ID: 1103 Customer Care Representative Smart Start Canada - Sherwood Park, AB As a Customer Care Representative, you will assist clients with their Ignition Interlock Device. Join our amazing call center team, conveniently located in Sherwood Park, AB. Our company focuses on an inclusive and friendly work environment. We are just missing you on our team! Position Summary:Imagine working in a fast-paced environment where you help clients over the phone. Customer Care Representatives (CCR) will respond to all telephone inquiries quickly, effectively, and in a manner that preserves the company’s excellent reputation. CCR will create new accounts, schedule installations, make service appointments and provide service assistance in Canada. CCR is responsible for keeping detailed records of inquiries, complaints, and comments, as well as actions taken on customer files in our customer relation software. Duties and Responsibilities:Receive inbound calls and make outbound calls with full attention.Excellent multitasking skills that involve active listening and accurate data entering.Interact with clients by phone to provide assistance and education about the Ignition Interlock Device.Screen and assess each call to determine caller needs. May be required to work in one or multiple queues/skill sets over various customer contact channels.Follows up on customer requests to ensure complete handling of the customer’s inquiry.Acquire and analyze all relevant information to evaluate the validity of the complaint and identify the possible causes.Analyze customer problems and resolve them in a timely manner.Refer unresolved and pending customer complaints to the concerned departments for further investigation.Logs all calls for statistical purposes. Skill and Knowledge:Has the highest degree of courtesy and professionalism to resolve customer issues with one call resolution.Has an empathetic and caring approachGood work ethic.Must be reliable and have exemplary attendance and punctuality.Excellent phone etiquette and active listening skillsExcellent verbal and written English communication skills.Active listening and multi-tasking skillsIntermediate computer knowledge Fast at typing Competencies:Proficient in Microsoft Outlook and Excel.Handle complex inquiries independently, utilizing strong listening and problem-solving skills.Advanced customer service skills.Exemplary attendance and punctualityAble to work in a team environment.Conduct research and analysis to determine the root of problems, and independently makes decisions on how to handle problems or unusual situations, escalating to a manager as needed. Additional Requirement:Must be bilingual High School diploma or equivalent COVID-19 safety protocols in place. Job ID: 42291309
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Smart Start Canada
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Smart Start Canada
Images:
- Job type: Full-Time
- Company: Smart Start Canada
Private User
5/
5customer reviews
Category:
jobs | customer service
2023-01-18