Private User
Bilingual Team Lead- Remote
Description
Are you a seasoned Bilingual (English & French) customer service team lead? Are you interested in an exciting career in a tech start-up environment?
Then we have the position for you!
Our client in the digital tech space is looking for a forward-thinking Support Team Lead, excited to sink their teeth into transforming the digital experience for consumers.
Why do you want this job?
Permanent position
Salary range: $74-$84k based on experience
Set schedule: 11 am- 8 pm EST ( but would be required to work 8:30 am- 5:30 pm EST to start)
Fully remote capable
3-4 Weeks of Vacation
Start date: Early to mid-January 2023
Advantages
- Permanent position
- 3-4 Weeks Vacation
- Full benefits from day 1
- Home office allowance
- Home internet allowance
- RRSP Matching
- Equipment provided
- Excellent company culture
Responsibilities
- Responsible for providing leadership, coaching, and development to staff
- Required to meet and exceed service levels
- Must facilitate superior levels of customer experience
- Responsible for prioritizing workflow, coordinating work activities
- Required to handle all escalated customer inquiries
- Day-to-day management of the support team
Qualifications
- Bilingual French & English is mandatory
- 2+ years of experience working with Salesforce
- 2+ years of experience managing a call centre/ supervising a support team
- Exceptional written and verbal communication in English and French
- Experience in tech or financial services is a strong asset
- Ability to build strong relationships internally and externally
- Great start-up mentality!
- Self-starter with the drive to deliver results
- Good problem-solving skills and ability to analyze
Summary
If you are interested, and Bilingual in English AND French apply directly or email a copy of your resume to luda.zadorovich@randstad.ca and/or michael.bertolini@randstad.ca quoting " Bilingual Team Lead- Tech"
All qualified customer service candidates will be contacted!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
___________________
Then we have the position for you!
Our client in the digital tech space is looking for a forward-thinking Support Team Lead, excited to sink their teeth into transforming the digital experience for consumers.
Why do you want this job?
Permanent position
Salary range: $74-$84k based on experience
Set schedule: 11 am- 8 pm EST ( but would be required to work 8:30 am- 5:30 pm EST to start)
Fully remote capable
3-4 Weeks of Vacation
Start date: Early to mid-January 2023
Advantages
- Permanent position
- 3-4 Weeks Vacation
- Full benefits from day 1
- Home office allowance
- Home internet allowance
- RRSP Matching
- Equipment provided
- Excellent company culture
Responsibilities
- Responsible for providing leadership, coaching, and development to staff
- Required to meet and exceed service levels
- Must facilitate superior levels of customer experience
- Responsible for prioritizing workflow, coordinating work activities
- Required to handle all escalated customer inquiries
- Day-to-day management of the support team
Qualifications
- Bilingual French & English is mandatory
- 2+ years of experience working with Salesforce
- 2+ years of experience managing a call centre/ supervising a support team
- Exceptional written and verbal communication in English and French
- Experience in tech or financial services is a strong asset
- Ability to build strong relationships internally and externally
- Great start-up mentality!
- Self-starter with the drive to deliver results
- Good problem-solving skills and ability to analyze
Summary
If you are interested, and Bilingual in English AND French apply directly or email a copy of your resume to luda.zadorovich@randstad.ca and/or michael.bertolini@randstad.ca quoting " Bilingual Team Lead- Tech"
All qualified customer service candidates will be contacted!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
___________________
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- Job type: Full-Time
- Company: Kijiji
Private User
5/
5customer reviews
Category:
jobs | customer service
2023-02-05