Representative, Customer Service
Description
Working together to be our best!
First National is Canada’s largest non-bank lender, originating and servicing both commercial and residential mortgages since 1988. Over the past thirty years, we have been committed to hiring the best and brightest with over 1,000 proud team members. Through cooperation, ongoing coaching, development opportunities and a culture that celebrates both hard work and teamwork, First National team members are supported to lead, learn and grow.
If you are ready to join First National’s dynamic team, while working hard and having fun doing it, we invite you to apply online and let us know how you can be part of our success story.
We are hiring a Representative, Customer Service!
What we offer:
Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities!
- Eligibility for benefits is dependent on the terms of employment
The Opportunity:
The Customer Service Representative is responsible for ensuring all client inquiries and requests are dealt with and processed on a timely basis and in accordance with company policy.
- Answer incoming calls on the customer service queue and make outbound calls when necessary
- Handle between 50 to 65 calls a day
- Identify, solve and/or confirm inquiries and requests received by fax, mail and email or online account
- Process certain changes during client interactions
- Follow-up with client to confirm resolution and customer satisfaction
- Provide assistance to the various residential administration departments when required
- Promote online services
- Ensure client privacy is protected at all times
- Listen to client inquiries and take the appropriate problem-solving steps
- Complete special projects as assigned by the Manager
The Requirements Needed:
- Completion of Post-secondary education and/or equivalent work experience required
- Mortgage experience an asset
- Competency in MS Office; capacity to learn new technologies/systems
Why join First National?
- Bright open concept office environment
- Large kitchens with a coffee and latte maker to enjoy at no cost
- Supportive teamwork focused environment
- Collaborative entrepreneurial spirit
- Opportunities to give back to the communities and work through events focused on a variety of charities
- Ongoing social events throughout the year
- Extensive training programs to set our employees up for success
Salary
$25–$30 an hour
First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation or any other category protected by law.
- Job type: Full-Time
- Company: First National Financial
jobs | customer service
2022-06-21