Private User
IT Technician
Description
Job Description:About the Job JOB DESCRIPTION:Problem-solving, critical thinking, and analytical skillsHonesty & IntegrityComfort in making decisions independently.Attention to detail while also keeping in mind the big picture.A drive for meeting expectations and you strive to exceed expectations.An ability to successfully manage and complete multiple tasks within a deadline.A Diploma or Degree in Computer Science / Information Systems2+ years’ experience as an IT field service technician The successful candidate will be responsible for:Implementing and supporting disaster recovery solutions.Technical services, support, and troubleshooting at the network level: WAN and LAN connectivity, routers, firewalls, and security.Maintaining client hardware and software inventories Additional Expectations:Fast turnaround of customer requests.Competency with ticketing systems and Remote Management and Monitoring SoftwareImproving customer service, their perception, and satisfaction.Ability to work in a team and communicate effectively via email and virtually.Escalating service issues that cannot be completed within agreed service levels.Entering all work as a service ticket.Improving internal processes to streamline support, reduce costs, and improve overall customer service.Maintaining specific knowledge of the customer and how IT relates to their business strategy and goals.Diagnosis of technical issues.Self-motivated multitaskerAdapt to rapidly changing environments.Service awareness of all organization’s key IT services for which support is being provided.Understanding of support tools, techniques, and how technology is used to provide IT services.Above-average typing skills Job ID: 38087438
___________________
Great River Fianancial
___________________
Great River Fianancial
Images:
- Job type: Part-Time
- Company: Great River Fianancial
Private User
5/
5customer reviews
Category:
jobs | construction, trades
2023-03-12