Private User
Customer Success Specialist
Description
Job Description:Emerson Ecologics, a Fullscript Company, is on a mission to enable a world where medicine is more holistic, integrative, and relationship-driven than ever before. We are helping people get better and this is at the core of everything we do. As a health company, we are committed to the well-being of our team members too. We are proud to build an organization where people thrive, grow, and have a high impact through their work. Are you ready to make a difference? We're hiring Customer Success Specialists to support practitioners and patients on our Emerson Ecologics platform. Who you are: * Service-oriented - it's about proactive, personalized, efficient help that builds relationships * High attention to detail - ability to see the full picture to provide the best support possible. * Relationship builder - highly empathetic and strong interpersonal skills. * Tech-savvy - interest and curiosity in how things work, passionate about new technology tools, systems and platforms. * Adaptable - You embrace your duties and aren't afraid of new challenges. * Team player - strong team mentality, thrive on connection, love to share knowledge and tips/tricks. * Resourcefulness - knowing how and where to find answers. * You pride yourself on excellent customer experience and enjoy engaging with others. * You possess superb verbal and written communication skills. * You possess organizational skills and are able to deal with information coming from different sources at once. * You enjoy working closely with a great team to create an extraordinary user experience. * You are flexible with scheduling to ensure optimal coverage for customers within the US and Canada, coast-to-coast. * Knowledge of Zendesk, Slack, Sage500, and other SaaS productivity tools is an asset. Please note: while you'll be working 100% remotely in this role, we are only pursuing candidates in Kelowna and surrounding cities. This ensures we can offer in-person social events and gatherings to celebrate our wins together. What you'll do: * Assist practitioners and patients through three main channels: phones, emails, and live chat. * Troubleshoot issues and seek customer-focused solutions to ensure a seamless user experience. * Successfully resolve complex customer inquiries through the use of multiple support tools and personal product knowledge. * Build sustainable relationships of trust through open and interactive communication. * Report trends, issues, and feedback to your team. * Be adherent to queue volume and meet weekly SLA metric goals. What we can offer you: * Flexible Paid Time Off program * Fullscript's RRSP program and Stock Options * Flexible & customizable benefits packages with up to 2k for paramedical services (mental health, naturopathic) * Discount on the Fullscript catalog of products for family & friends * Training budget and company-wide learning initiatives Fullscript is committed to diversity in its workforce and is proud to be an equal-opportunity employer. We are excited to work with talented people, period. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, colour, religion or belief, national or ethnic origin, gender, age, disability, sexual orientation, gender identity and/or expression, marital or civil status, political affiliation, family or parental status, or any other status protected by the laws or regulations in the jurisdictions in which we operate. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please send an email to accessibility@fullscript.com and let us know the nature of your request and your contact information. Our team handles both personal information and personal health information, which means candidates that receive and accept employment offers must undergo a background check. Want to learn more? Check us out at Fullscript or Emerson Ecologics Company Description Fullscript's purpose -- helping people get better -- is core to everything we do. We've created a virtual dispensing solution that supports practitioners as they support millions of patients across North America with the industry's best supplements. That said, our purpose extends well beyond our platform. Helping people get better is at the core of our business decisions and how we treat our employees.Company Description:Fullscript’s purpose — helping people get better — is core to everything we do. We’ve created a virtual dispensing solution that supports practitioners as they support millions of patients across North America with the industry’s best supplements. That said, our purpose extends well beyond our platform. Helping people get better is at the core of our business decisions and how we treat our employees. Job ID: 26301153
___________________
Fullscript
___________________
Fullscript
Images:
- Job type: Full-Time
- Company: Fullscript
Private User
5/
5customer reviews
Category:
jobs | customer service
2023-03-23