Dispatcher Position (Trucking/ Transport)
Description
Schedule 8 On - 6 Off
Benefits - Health, Dental, etc.
Responsibilities:
-Organize and dispatch a group of 30-40 Tractor Trailer as well as third party contractors, report activities to management.
-Answer incoming customer inquiries.
-Observe and report operator behaviors to meet fit for duty requirements.
-Communicate customer on-site orientation requirements with management.
-Maintain good relations with customers and have a good understanding of customer needs.
-Work closely with sales to ensure all customer requirements are met in a timely fashion.
-Verify field tickets with driver time sheets.
-Monitor e-log system in accordance to Federal Hours of Service and DOT requirements.
-Work closely with office administrators to verify employee time and ticket information is completed accurately, daily.
-Follow all company policies and procedures, work as go between operators and management.
-Have a working knowledge of customer policies and procedures; ensure that staff are aware of them and are following.
Participate in daily operational meeting.
-Report, review and complete forms as required, including operator hazards and incidents.
-Participate in development of continuous operation improvement and operator reviews.
-Additional duties as required.
Requirements:
-Minimum Class 5 driver license.
-Experience in and extensive knowledge of Grande Prairie Area, Peace Region, etc.
-Proficient in Microsoft Office – Outlook, Word and Excel, Google Docs.
-Experience and skill using E-log, Smart Phone Apps and other industry software.
-Capability to manage conflict and change effectively.
-Good analytical and reasoning capabilities.
-Consultative orientation and efficient time management skills.
-Ability to act with discretion and treat confidential information appropriately.
-Customer service focused on successful results.
-Able to prioritize and coordinate multiple activities and deadlines.
-Strong organizational skills and ability to work well independently.
-Excellent verbal, written and electronic communication skills.
Please Schedule Interviews @ (587) 259-7705 Monday - Friday 8am - 4pm
- Job type: Full-Time
- Company: MH End Dump Services LTD
jobs | customer service
2023-04-09