Private User
Junior - IT Help Desk Analyst - Onsite
Description
The IT Service Desk Analyst will provide effective IT technical support to our all users. They will respond to incoming requests for IT support and resolve network, hardware and software issues. This role will also contribute to escalated problem resolution by giving in-person, hands-on support to end users when necessary. Additional duties will include the following:
Advantages
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Responsibilities
• Manage the processing of incoming requests and incidents to the Service Desk to ensure courteous, timely and effective resolution
• Support IT onboarding and off boarding of employees
• Responsible for the procurement of IT equipment
• Support mobile phones, printers and other office IT equipment
• Support email filter and Antivirus requests
• Working with Active Directory and Exchange platforms to provision and manage users
• Assist with IT hardware repairs
• Effectively troubleshoot and resolve user technical issues
• Provide timely, courteous and effective IT customer service across the portfolio
• Assist with coordinating regular updates of operating systems and servers
• Ability to travel to worksites as required
• Partner closely with third-party IT support provider on key issues
• Other duties as required
Qualifications
As the ideal candidate, you will have excellent interpersonal communication skills and have an analytical problem-solving mindset. You will be able to present resolution and ideas in user-friendly terms and operate with a high attention to detail. You will provide effective customer service and have the ability to prioritize tasks in a changing environment.
Summary
The successful candidate will have 1-2 years of relevant work experience and a university and/or technical diploma in IT. They must have a strong technical knowledge of network and PC operating systems and have a proven ability to troubleshoot and resolve hardware, software, mobility and other IT issues.
In this role you will be supported in your learning and growth. You will have the opportunity to be an important member of a strong and dynamic team and be exposed to diverse business issues.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Advantages
---------------------------------------------------------------------------
Responsibilities
• Manage the processing of incoming requests and incidents to the Service Desk to ensure courteous, timely and effective resolution
• Support IT onboarding and off boarding of employees
• Responsible for the procurement of IT equipment
• Support mobile phones, printers and other office IT equipment
• Support email filter and Antivirus requests
• Working with Active Directory and Exchange platforms to provision and manage users
• Assist with IT hardware repairs
• Effectively troubleshoot and resolve user technical issues
• Provide timely, courteous and effective IT customer service across the portfolio
• Assist with coordinating regular updates of operating systems and servers
• Ability to travel to worksites as required
• Partner closely with third-party IT support provider on key issues
• Other duties as required
Qualifications
As the ideal candidate, you will have excellent interpersonal communication skills and have an analytical problem-solving mindset. You will be able to present resolution and ideas in user-friendly terms and operate with a high attention to detail. You will provide effective customer service and have the ability to prioritize tasks in a changing environment.
Summary
The successful candidate will have 1-2 years of relevant work experience and a university and/or technical diploma in IT. They must have a strong technical knowledge of network and PC operating systems and have a proven ability to troubleshoot and resolve hardware, software, mobility and other IT issues.
In this role you will be supported in your learning and growth. You will have the opportunity to be an important member of a strong and dynamic team and be exposed to diverse business issues.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Images:
- Job type: Full-Time
- Company: Kijiji
Private User
5/
5customer reviews
Category:
jobs | programmers, computer
2023-03-31