CONTRACTORS! AVOID THIS CUSTOMER!
Description
Our plumbing company sent out an independent contractor to this customer's home for a drain clearing, something he was told could not be guaranteed. We assured him we would snake up to 25 ft but anything past that point we were unable to guarantee a successful resolution, but if we attained the 25 ft, the services were completed. The customer agreed to those terms. Our contractor arrived at the home and was greeted by a gentleman by the name of Don Chi, and when I say greeted, I say that Loosely as Don was rude and standoffish, but our plumber ran through the details again, letting him know that he would snake the line at 25 ft but made no guarantees that the drain could be unclogged as it was a kitchen drain and the plumbing history was a mystery. Our plumber spent over an hour there running the snake through both the upstairs and the downstairs plumbing, attempting to unclog the kitchen line, but was unable to access one of the cleanouts due to excessive amount of personal belongings blocking access. Our plumber then recommended several vendors and a particular drain cleaner that can be purchased at any one of those vendors on the list he made for Dawn and assured him that this product would solve the problem. When at the end, our plumber, who was very disappointed he was unable to unclog the drain provided him an email address to send payment, Don flat out refused to pay, was rude and said the problem wasn't solved and so there will be no payment. Don was very well aware that that's not how it works and although we can achieve success 95% of the time, there is that 5% where an auger is needed or a powerful chemical drain cleaner would have to be resorted to. Don was well aware of this and was told many times by both our dispatch worker and the plumber before work was started, so Don made it clear he doesn't pay if he doesn't get his way. Contractors, avoid this customer at all costs or get payment up front unless you want to waste an hour or two of your time and receive nothing as compensation.
community | other
2023-01-08