Private User
Bilingual Customer Service Representative
Description
Job Description:Job Summary Staffworkx Inc is recruiting for a l bilingual Customer Service agent who will work within the company's Retail Division. The Customer Service agent is responsible for but not limited to maintaining a positive work environment, customer/sales support, and great attitude. Position Responsibilities Provide product knowledge, inventory levels, and pricingGuide and process customer purchase ordersRespond to shipping inquiries and answer order status questionsSupport sales representatives and customers with general inquiries (English and French)Communicate with Sales team and customers by phone, email, and Fax (English and French)Promptly replying to internal and external customer inquiries with best possible resolution (English and French)Troubleshoot and resolve product issues and concernsDocument and update customer records based on interactionHelp customers/consumers navigate through product support websitesHandling inbound and outbound calls (English and French)Review and report daily sales profit marginsMonthly Vendor Compliance and scorecards investigationsProcess Return of MaterialsAdhere to company policies and existing controlsComfortable with communicating constructive feedback to department managerOther duties as assigned Qualifications:Previous experience in customer service, sales, or other related fieldsAbility to build rapport with clientsAbility to prioritize and multitaskPositive and professional demeanorExcellent written and verbal communication skills in English and French StaffworkX Inc. 1945 Dundas St East Unit 216 Mississauga, ON L4X 2T8 TEL.(905) 282-8668 / (905) 282-8686 Job ID: 33137482
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Staffworkx Inc.
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Staffworkx Inc.
Images:
- Job type: Full-Time
- Company: Staffworkx Inc.
Private User
5/
5customer reviews
Category:
jobs | customer service
2023-01-12