Front Desk Associate
Description
Main Functions:
Working at The Harbourside Motel or Wireless Bay Cottages, Front Desk Associates support the work of the managers and provide customer care to all customers in person, over the phone, and online. Front Desk Associates may also work at Call Center locations.
Job Duties:
Front Desk Associates perform some or all of the following duties:
• Interact with customers by making phone or email reservations, checking them in and out of the establishment and ensuring their stay is enjoyable.
• Advise customers of all policies and provide information about the town and activities in the area.
• Estimate or quote prices for stays for individuals and groups.
• Prepare sales and accept cash, credit card or automatic debit payment via WebRezPro
• Assist the housekeeping staff with laundry when required.
• Maintain a neat and orderly front office and work environment including exterior features ie. Front step, windows, etc.
Skills Requirements:
Experience is an asset, as are the following specific skills:
• Computer and credit card terminal operation
• Suggestive selling
Essential Skill Requirements:
• Exceptional Customer Service
• Superior oral and written communication
• Ability to work with minimal supervision
• Continuous learning
• Ability to locate and find needed information without direct supervision
• Ability to work with others
• Punctual, meticulous and reliable
• Computer use
• Knowledge of the Tobermory area to answer questions from patrons
Working Conditions:
• Workweeks are 5 or 6 days, Monday – Sunday, 6-12 hours per day.
• Front Desk Associates are entitled to a ½ hour paid lunch
• Front Desk Associates are frequently exposed to noise and a regular flow of people.
• Front Desk Associates will be assigned changing priorities.
• Front Desk Associates may have the opportunity to work overtime, with paid compensation.
• Must wear Blue Heron Company approved uniform. See Policy Handbook.
• Air conditioning, it must be set at 20°C during peak season unless otherwise instructed.
• If there is music playing, there is to be NO profanity – must be on low so as not to interfere with customer conversations.
- Job type: Full-Time
- Company: Blue Heron Company Limited
jobs | customer service
2023-02-10