Private User
Service Operations Coordinator
Description
Job Description:We are looking for an individual with an operations background that has an interest and passion for technology to join our team. The Service Operations Coordinator will support our customers, our technicians and internal staff from all departments by identifying incoming service requests, assigning to appropriate team members, receiving and allocating hardware, etc. You will also be responsible for keeping customer contracts organized. What we need you to do * Answer and track incoming phone calls. * Organize support desk technicians. * Perform basic troubleshooting steps. * Identify customer reported issues and gather information. * Prioritize and assign tickets to technicians. * Adjusts schedules to meet priority customer SLAs and multiple calls to the same address. * Track all work in our monitoring tools and ticketing system. * Submit Warranty Claims * Order service parts * Receive in hardware and ship out where need be. * Assist in Inventory Management (Contract/Inhouse) * Additional duties as assigned. What we need you to know * A basic understanding of personal computing equipment and software. * Ability to follow troubleshooting instructions and processes. * Ability to operate a variety of standard office equipment (i.e. PCs and printers) * Ability to keep track of multiple calls simultaneously in a fast-paced setting. * Ability to track and document all activities in our ticketing system. * Ability to stay on top of communications with all teams/team members. * Ability to multitask. Credentials and experience * High school diploma or equivalent * Technical school or equivalent experience preferred. * Strong PC literacy, data entry, and organizational skills * One or more years experience in an administrative/operational support capacity preferred * IT Certifications a plus! Company Description MicroAge specializes in managed IT services and IT support. Thanks to our dedicated team of computer experts, we provide practical business solutions and first-class customer service. Whether you operate a small, local business or manage an international organization, our suite of IT services and solutions can be easily tailored to suit the needs of your business after consulting with one of our specialists. As a managed services provider, we focus on the needs of our clients to help them reach their goals. We deliver superior service and support so your company can reach its potential.Company Description:MicroAge specializes in managed IT services and IT support. Thanks to our dedicated team of computer experts, we provide practical business solutions and first-class customer service. Whether you operate a small, local business or manage an international organization, our suite of IT services and solutions can be easily tailored to suit the needs of your business after consulting with one of our specialists. As a managed services provider, we focus on the needs of our clients to help them reach their goals. We deliver superior service and support so your company can reach its potential. Job ID: 7561542
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MicroAge Regina
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MicroAge Regina
Images:
- Job type: Full-Time
- Company: MicroAge Regina
Private User
5/
5customer reviews
Category:
jobs | other
2023-06-25