Pharmacy Assistant
Description
SUMMARY:
To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant service to customers.
- The starting wage will be ranging between $15.00 to 18.00/hour based on experience.
- Full-time: 30 hours/week, with an opportunity to increase the number of hours to 40 hours/week.
Skills & Qualifications
• High School Diploma
• Diploma from a Pharmacy Assistant credited course preferred
• Previous Pharmacy Experience preferred
• Kroll Pharmacy Solution Software Experience an Asset
• Exceptional customer service skills with a talent for building customer loyalty
• Effective communication skills
• Effective organizational skills, ability to multi-task
• Problem Solving Skills
• Strong attention to detail
DUTIES & RESPONSIBILITIES:
Customer Service
o To conduct your duties and to provide support and assistance in the Pharmacy daily activities under the direction and supervision of the pharmacist
o Greet customer promptly and gather prescription information according to Standard Operating Procedures
o Perform duties in priority according to Role assigned on Role Assignment Schedule
o Refer to the pharmacist all clinical inquiries, for example, those related to medication purpose, use and recommendations (including prescriptions, OTC’s, and restricted sale products); diseases and conditions; professional fees; and other inquiries as required by law or company policy
o Set realistic customer expectations as to wait times and effectively communicate the time to the customer
o Locate and cash out prescriptions and any ancillary items, according to Standard Operating Procedures
o Provide accurate information in response to customer inquiries (e.g. store policies, Loyalty), according to • Standard Operating Procedures. Resolve customer issues according to established standards, ensuring appropriate intervention by the pharmacist
o Draw customer attention to literature or information as required
o Ensure customers requiring counseling (OTC or Rx as defined by operating standards and/or legal policies) are referred to the pharmacist in a timely and appropriate manner.
o Maintain and control the cash register in the dispensary in accordance with cash handling policies and procedures
o Managing customer inquiries both in person and over the phone
o Adhere to all confidentiality and privacy requirements
o Receive new and repeat prescription orders in accordance with Standard Operating Procedures
o Prepare and submit orders (e.g. medications, OTC's, special orders) with the exception of controlled drugs and narcotics
o Answer telephone, ensuring that appropriate telephone etiquette is always observed and referring to a pharmacist when necessary
o Manage incoming faxes according to Pharmacy Standards of Practice
o Assist pharmacist in coordinating call backs
o Accurately file completed documentation as per Pharmacy Standards of Practice, in a timely and organized manner
o Generate reports as required
o Assist in prescription preparation to Pharmacy’s standards
o Data entry for new prescriptions, and managing refill request processing, adjudicate claim to Third Party payor in accordance with the Pharmacy Standards of Practice; Review and adjust third party adjudication records
o Efficiently count or measure, package, and label prescriptions, as per Pharmacy Standards of Practice, ensuring all relevant information and documentation is complete
o Accurately enter and maintain appropriate data within the applicable Pharmacy systems
o Ensure prescriptions are prioritized correctly in accordance with workflow and as directed by the pharmacist
o May be required to perform inventory management, under the direction and supervision of the pharmacist
o Ensure stock bottles are put away in accordance with established workflow
o Maintaining perpetual inventory system in Kroll as required
o Unpack and receive pharmacy totes inside pharmacy in a secure environment
o Put away received pharmacy inventory in appropriate location in accordance with established workflow
o Manage customer returns and expired products in accordance with established disposal protocol (e.g. Stericycle One Box)
o Ensure stock rotation is completed and expired product is removed from the shelf and returned in accordance with standard operating procedures
o Maintain professional image (dress code) and conduct at all times
o Promote marketing programs as appropriate and required
o Ensure proficiency with Pharmacy Systems
o Follow Standard Operating Procedures and Pharmacist direction, and adhere to all legal requirements, including provincial and federal regulations and bi-laws
o Comply with all established loss prevention policies and procedures
o Maintaining cleanliness of workspace
- Job type: Full-Time
- Company: Kijiji
jobs | healthcare
2023-01-16