Private User
Customer Service
Description
MaxSys Staffing is hiring for Customer service professionals for our client in St. Catharines
Customer Service Delivery professionals includes the management of customer interactions to increase customer satisfaction and improve service quality.
The CSR is primarily responsible for providing Customer Care solutions according to the Service Level Agreements and the Company quality and quantitative standards, by ensuring that the complex of Customer care needs are resolved in a timely fashion.
Monday- Friday training: 8 weeks 8:00am to 4:30 pm Hours of Operation: Monday Friday 8:00am 6:15pm $18/hr
Responsibilities:
Sense of achievement providing excellent customer service and technical support in an inbound customer contact environment
Fulfilling work satisfying customer expectations in a way that also complies with best practices Demonstrating empathy by listening attentively to customer concerns
Maintaining high customer satisfaction ratings and service level Basic
Receives and logs internal and or external customer problem request issue and ensures proper documentation Performs customer request problem identification and follows defined procedures to resolve correctly.
Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution
Performs incident notification and escalation to ensure problems requests issues are communicated effectively and receive proper management attention
Develops and maintains knowledge of customer and customer specific business environment
Develops and maintains an understanding of customer Service Level Agreements and departments key performance requirements
Develops and maintains product knowledge, industry knowledge, and business and professional skills by participating in on the role training and classroom training
Shares information required for the team to be successful
Demonstrates understanding of the Customers business needs or market and maintains high customer satisfaction ratings
Develops and maintains knowledge of order entry, incident management and knowledge management tools, client information systems, and service desk procedures
Seeks opportunities to improve knowledge, skills, and performance by reviewing knowledge base content, practicing skills and being receptive to coaching and constructive feedback
May promote client products and services by suggesting additional or alternative products to meet customers needs
Qualifications
1 year of experience in: Customer Service Delivery/Customer Contact Services
High School Diploma or equivalent.
What's in it for you?
Weekly pay 4% vacation pay included in every cheque
Work close to home
Joining Bonus when completion of 4 weeks of service
How to Apply:
1. Respond to this ad with your resume attached
2. Email resume to
t.schmidt@maxsys.ca
3. Call our office at 519-569-4033 for more information
___________________
MaxSys Staffing
Customer Service Delivery professionals includes the management of customer interactions to increase customer satisfaction and improve service quality.
The CSR is primarily responsible for providing Customer Care solutions according to the Service Level Agreements and the Company quality and quantitative standards, by ensuring that the complex of Customer care needs are resolved in a timely fashion.
Monday- Friday training: 8 weeks 8:00am to 4:30 pm Hours of Operation: Monday Friday 8:00am 6:15pm $18/hr
Responsibilities:
Sense of achievement providing excellent customer service and technical support in an inbound customer contact environment
Fulfilling work satisfying customer expectations in a way that also complies with best practices Demonstrating empathy by listening attentively to customer concerns
Maintaining high customer satisfaction ratings and service level Basic
Receives and logs internal and or external customer problem request issue and ensures proper documentation Performs customer request problem identification and follows defined procedures to resolve correctly.
Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution
Performs incident notification and escalation to ensure problems requests issues are communicated effectively and receive proper management attention
Develops and maintains knowledge of customer and customer specific business environment
Develops and maintains an understanding of customer Service Level Agreements and departments key performance requirements
Develops and maintains product knowledge, industry knowledge, and business and professional skills by participating in on the role training and classroom training
Shares information required for the team to be successful
Demonstrates understanding of the Customers business needs or market and maintains high customer satisfaction ratings
Develops and maintains knowledge of order entry, incident management and knowledge management tools, client information systems, and service desk procedures
Seeks opportunities to improve knowledge, skills, and performance by reviewing knowledge base content, practicing skills and being receptive to coaching and constructive feedback
May promote client products and services by suggesting additional or alternative products to meet customers needs
Qualifications
1 year of experience in: Customer Service Delivery/Customer Contact Services
High School Diploma or equivalent.
What's in it for you?
Weekly pay 4% vacation pay included in every cheque
Work close to home
Joining Bonus when completion of 4 weeks of service
How to Apply:
1. Respond to this ad with your resume attached
2. Email resume to
t.schmidt@maxsys.ca
3. Call our office at 519-569-4033 for more information
___________________
MaxSys Staffing
Images:
- Job type: Full-Time
- Company: MaxSys Staffing
Private User
5/
5customer reviews
Category:
jobs | customer service
2023-02-22