Private User
Bilingual Customer Care Representative
Description
Canxxus provides Fleet Maintenance management and emergency breakdown service to fleets large and small across North America. Our companys belief is that communication is key with every vehicle event. Through the use of unique processes & proprietary software, our team is able to keep our customers updated every step of the way.
Position: The Bilingual Customer Care Representative (CCR) (All Shifts) and Customer Care Representative (All Shifts) is responsible for serving customers via telephone. The CCR is accountable for dealing with processing transactions, handling inquiries and customer issues. CCR follows all procedures and policies when providing customer service. CCR participates in all assigned training, setting and meeting personal goals. CCR understands his/her role as brand ambassador and provides positive brand experiences to all customers. Role and Responsibilities
Assist customers with standard account-related requests
Provide information about the breakdowns
Dispatch a service provider to assist with the breakdown
Research and resolve customer problems, acting as the customer liaison between vendors and customers as well as other departments when necessary
Process customer request and enter all performant information in our systems
Provide updates and keep the client in the know real time
Qualifications and Education Requirements
High school diploma or GED required
A certificate or diploma in a related field preferred
Be available to work all shifts, days, afternoons, evenings and nights.
Strong customer service and troubleshooting skills
Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
Able to effectively communicate both verbally and in writing
Able to work well under pressure
Strong attention to detail
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
Computer literate, including effective working skills of MS Word, Excel and e-mail
Proven data entry and typing skills
Strong work ethic and positive team attitude
Preferred Skills
Customer Focus
Communication
Energy & Stress
Team Work
Quality Orientation
Problem Solving
Accountability and Dependability
Computer Savvy
Ethics and Integrity
Additional Notes
To find out more visit us at https://www.canxxus.com/
Canxxus is committed to an inclusive, equitable, and accessible workplace. By learning from each others differences, we gain strength through our people and our perspectives.
Work Remotely: Yes
Job Types: Full-time, Permanent
Salary: $17.32-$19.43 per hour
Benefits:
Dental care
Extended health care
Vision care
Work from home
Schedule:
10 hour shift
8 hour shift
Night shift
COVID-19 considerations:
Currently our staff is working remotely due to COVID-19.
Application question(s):
___________________
Position: The Bilingual Customer Care Representative (CCR) (All Shifts) and Customer Care Representative (All Shifts) is responsible for serving customers via telephone. The CCR is accountable for dealing with processing transactions, handling inquiries and customer issues. CCR follows all procedures and policies when providing customer service. CCR participates in all assigned training, setting and meeting personal goals. CCR understands his/her role as brand ambassador and provides positive brand experiences to all customers. Role and Responsibilities
Assist customers with standard account-related requests
Provide information about the breakdowns
Dispatch a service provider to assist with the breakdown
Research and resolve customer problems, acting as the customer liaison between vendors and customers as well as other departments when necessary
Process customer request and enter all performant information in our systems
Provide updates and keep the client in the know real time
Qualifications and Education Requirements
High school diploma or GED required
A certificate or diploma in a related field preferred
Be available to work all shifts, days, afternoons, evenings and nights.
Strong customer service and troubleshooting skills
Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
Able to effectively communicate both verbally and in writing
Able to work well under pressure
Strong attention to detail
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
Computer literate, including effective working skills of MS Word, Excel and e-mail
Proven data entry and typing skills
Strong work ethic and positive team attitude
Preferred Skills
Customer Focus
Communication
Energy & Stress
Team Work
Quality Orientation
Problem Solving
Accountability and Dependability
Computer Savvy
Ethics and Integrity
Additional Notes
To find out more visit us at https://www.canxxus.com/
Canxxus is committed to an inclusive, equitable, and accessible workplace. By learning from each others differences, we gain strength through our people and our perspectives.
Work Remotely: Yes
Job Types: Full-time, Permanent
Salary: $17.32-$19.43 per hour
Benefits:
Dental care
Extended health care
Vision care
Work from home
Schedule:
10 hour shift
8 hour shift
Night shift
COVID-19 considerations:
Currently our staff is working remotely due to COVID-19.
Application question(s):
___________________
Images:
- Job type: Full-Time
- Company: Kijiji
Private User
5/
5customer reviews
Category:
jobs | customer service
2023-06-20