Private User
Customer Service Specialist
Description
Job Description:This person would be responsible for finding efficiencies within the team of 150+ off-shore CS reps, including forecasting weekly hiring goals (currently pacing at 10-15 hires weekly), developing incentive bonuses/structure for reps, creating weekly quality control and ticket volume reports. Other work would include using ticket tagging and analysis to develop retention strategies, and updating templates and macros based on customer feedback and retention goals. We would expect this role to work cross functionally with ops and marketing teams to forecast growth of CS headcount, share feedback on product issues/areas of improvement, analyze customer survey data to develop new top of funnel marketing angles and updated messaging for email/sms campaigns and flows. Skills : Excel, Google Sheets, Gorgias or other comparable customer service software, data analysisThey would NOT be responsible for people management or onboarding/hiring of CS team members. They would be required to work with our CS people manager directly, and teams in other departments (ops, marketing, email, etc). Remote role, Canada-based. Job ID: 42751379
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RYZE Superfoods
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RYZE Superfoods
Images:
- Job type: Full-Time
- Company: RYZE Superfoods
Private User
5/
5customer reviews
Category:
jobs | customer service
2023-06-30