Private User
Operations Manager - Contact Centre
Description
Are you an experienced Operations Manager/Call Centre Manager with a keen interest in growing and developing teams and businesses? Are you a quick learner with a track record of high-performing? Do you enjoy overseeing teams, and helping to develop new service offerings? Do you have an interest in making a meaningful impact on the lives of Canadians? If so, we may have jsut the role for you!
We are looking for an Operations Manager for our client in the taxation service industry who is ready and willing to develop and execute new strategies and a roadmap for success! The Operations Manager, working out of a spacious and newly renovated office in Port Moody, will be a key player in the continuous improvement, innovation and execution of all sales and customer success operations for the entire organization. You will need to be a strategic and tactical individual, who has a proven track record of exceeding targets for sales, service and quality!
The ultimate goal for you will be to ensure the highest level of customer satisfaction and loyalty!
Advantages
* Get to make an impact on the lives of Canadians!
* Base salary range: 90-110k (depending on expereince)
* annual performance bonus
* 3 weeks vacation
* fully company paid benefits
* room for growth and development!
Responsibilities
Reporting to the President, you will:
* Manage the business and carry out performance reviews for the team
* Be responsible for operations and financial performance, and updating SOPs and workflows
* Help ensure a seamless customer journey, and deal with any escalations as necessary
* Using knowledge of online marketing, you'll work closely with third-party providers to obtain new leads
* Analyze data and information to make the appropriate business decisions
* Assist accounting team with A/R collections, and managing overdue accounts as necessary
Qualifications
* 5+ years of management experience in a contact centre or office setting
* Degree in Accounting, Finance, Administration or comparable
* Understanding of Salesforce and Microsoft Office
* CPA, MBA or equivalent would be a nice-to-have
* Team player with a high-energy work style
* Experience in a small business/start-up environment would be an asset
* Strong communication skills in English are required
Summary
If you want to work for a company that offers services to Canadians that improve their quality of life, then this might be just the role for you.
Please apply directly to the posting!
You can also call for more information at 613-726-0220 x4 and ask for Arsh
We appreciate all applications; however, we will only be reaching out to those who meet the qualifications.
Please visit www.randstad.ca for all of the roles currently open at Randstad!
We look forward to hearing from you!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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We are looking for an Operations Manager for our client in the taxation service industry who is ready and willing to develop and execute new strategies and a roadmap for success! The Operations Manager, working out of a spacious and newly renovated office in Port Moody, will be a key player in the continuous improvement, innovation and execution of all sales and customer success operations for the entire organization. You will need to be a strategic and tactical individual, who has a proven track record of exceeding targets for sales, service and quality!
The ultimate goal for you will be to ensure the highest level of customer satisfaction and loyalty!
Advantages
* Get to make an impact on the lives of Canadians!
* Base salary range: 90-110k (depending on expereince)
* annual performance bonus
* 3 weeks vacation
* fully company paid benefits
* room for growth and development!
Responsibilities
Reporting to the President, you will:
* Manage the business and carry out performance reviews for the team
* Be responsible for operations and financial performance, and updating SOPs and workflows
* Help ensure a seamless customer journey, and deal with any escalations as necessary
* Using knowledge of online marketing, you'll work closely with third-party providers to obtain new leads
* Analyze data and information to make the appropriate business decisions
* Assist accounting team with A/R collections, and managing overdue accounts as necessary
Qualifications
* 5+ years of management experience in a contact centre or office setting
* Degree in Accounting, Finance, Administration or comparable
* Understanding of Salesforce and Microsoft Office
* CPA, MBA or equivalent would be a nice-to-have
* Team player with a high-energy work style
* Experience in a small business/start-up environment would be an asset
* Strong communication skills in English are required
Summary
If you want to work for a company that offers services to Canadians that improve their quality of life, then this might be just the role for you.
Please apply directly to the posting!
You can also call for more information at 613-726-0220 x4 and ask for Arsh
We appreciate all applications; however, we will only be reaching out to those who meet the qualifications.
Please visit www.randstad.ca for all of the roles currently open at Randstad!
We look forward to hearing from you!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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- Job type: Full-Time
- Company: Kijiji
Private User
5/
5customer reviews
Category:
jobs | customer service
2023-06-30