Private User
Software Support Specialist
Description
Job Description: Software Support Specialist Overview Get your logistics together. Evolve here. Schaefer System International provides storage, materials handling, logistics and waste technology solutions to businesses throughout North America. We design and manufacture state-of-the-art intralogistic storage and picking solutions for all types of industries as well as plastic containers, pallets, and waste and recycling carts. Headquartered in Charlotte, North Carolina, Schaefer System International is part of the SSI SCHAEFER Group, a global leader in logistics and materials handling founded in 1937 with offices and plants in over 50 different countries. For more information, please visit http://www.ssi-schaefer.com/en-ca. The Software Support Specialist provides technical support for automated material handling software systems and equipment in warehouses and distribution centers using an array of technical tools to test and commission systems and perform complex troubleshooting and problem solving. The role involves knowledge of software testing, design & debugging, operating systems and databases. Responsibilities Essential Functions:Identifies and resolves issues with Warehouse Management Systems (WMS) and Material Flow Systems (MFS)Recognizes mechanical or logical issues and escalates, as necessary, for resolutionDesigns and executes test cases for commissioning and identification of system issuesOrientates internal and external customers to increase system knowledge, resolve issues and prevent issues from recurringCreates and maintains documentation and training materials for system use, service & maintenanceGenerates, analyzes, and maintains reports detailing the daily operations of the systems and to identify opportunities for improvementEffectively communicates with team members and customers in high-impact scenariosParticipates in customer and internal meetingsAssists software development team with projects and implementations Important to Know:May occasionally performs extended hours, weekend, and holiday work in support of customer service.May travel to other sites for paid training, installations, and vacation relief. May be required to work in rotating shifts. Works independently with minimum supervision. Qualifications Primary Qualifications:Degree/Diploma in Computer Science or Engineering or equivalent combination of education and experience in similar workAt least 1 year of experience with troubleshooting and debugging software, testing, QA and SQL databases (Oracle, MySQL etc.).Experience with Linux/Unix is an asset. Experience in industrial automation and supply chain is an asset.Experience with WMS and ERP is a plus (ie. Manhattan, SAP, MS Dynamics). What’s in it for you? Competitive compensation plan Excellent performance bonuses RRSP match Medical, dental, and vision benefits (all premium costs paid by us!)Educational reimbursementWork-life balance Safe work environment Discount programs and referral incentives Excellent opportunities for internal growthFree dinners everyday How to apply? We would love to hear from you! If you are interested in this role, follow the instructions on this page to submit an online application Want to know more about us? As the leading provider of intralogistics solutions, SSI SCHAEFER is always looking for dedicated employees who would like to shape the future of intralogistics with us. Our product spectrum ranges from highly dynamic storage and logistics systems to state-of-the-art workshop, company and office equipment to innovative products for waste engineering and recycling. SSI SCHAEFER developed all of the products and solutions with the passion and expertise of many people. That is why employee satisfaction is so important to us and why we value your dedication. More than 9,500 employees at 70 worldwide operative subsidiaries and at more than ten domestic and international production sites work to create the outstanding quality of the SSI SCHAEFER brand. Please visit www.ssi-schaefer.com Our organization will, on request, provide accommodations for disabilities to support your participation in all aspects of our Recruitment Process.Company Description:SSI SCHAEFER is a leading material handling company that’s been in business since 1937. We’re a privately held international company with lots of diversity. You may be wondering about what a material handling company does, and that’s okay. We’re behind the scenes of our customers, and we make everything happen. Basically, we build small to large-scale projects that provide storage and distribution for manufacturers and retailers alike. This involves a lot of cool stuff too like energy-efficient robotics, warehouse management software, data analytics, engineering, mechatronics, project management, and software development. Of course, we have a full support team of great people in our customer service, human resources, sales, marketing, accounting, and our very own warehouse teams. Here at SSI SCHAEFER, we’re family and we know it takes all of us to get the job done.We’ve even won Best Places to WorkTM several years in a row and offer competitive benefits like 401K, Roth 401K, 401k matching, a great PTO packaging, and because we want our family team to be healthy, we provide generous medical benefits including our very own private general practitioner. We also want you to be successful here and that’s why we offer an education assistance program. How do we do it? We put our customers first and we’ve got a great culture DNA here at SSI SCHAEFER—it’s that simple.We’re also proud to be an equal opportunity workplace, and we’re an affirmative action employer. We’re committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship marital status, disability, gender identity, or Veteran status. Since 1937, SSI SCHAEFER has been leading the way in storage and shelving solutions. Today, SSI SCHAEFER offers a complete line of automated material handling applications—including ASRS systems and warehouse management software. With automated storage and retrieval systems, our team of engineering experts can help with project conception all the way to installation and support. With a large portfolio of product solutions like high bay warehouse support structures, shuttle systems, cold chain storage and omnichannel fulfillment centers, our team knows what it takes to design, implement, and service complete ASRS systems.If you are looking for an industry specific solution, feel free to give us a call. Our team of industry experts understand the challenges in retail e-commerce fulfillment, cold chain storage, food and beverage distribution, pharmaceutical track and trace regulations, agriculture storage, and grocery e-commerce. With more than 70 office worldwide and 10 production facilities, our team of experts can help you no matter where your application is located. Job ID: 18535666
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SSI Schäfer
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SSI Schäfer
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- Company: SSI Schäfer
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jobs | other
2023-03-18