Private User
Customer Success Representative
Description
Job Description:Customer Success Representative Aarcomm Systems is an electronics design and manufacturing company focused on providing next generation radio remote controls for mobile construction and utility equipment. We are a fast-growing technology company looking for exceptionally motivated people who love to see the impact of their work and how it directly contributes to the growth and success of the company. Description: The Customer Success Representative(CSR) is responsible for the overall business relationship with Aarcomm’s existing customers. The CSR’s goal is to build trusted advisor relationships with our clients and help them maximize the use of Aarcomm radio remote control solutions. The CSR coordinates the strategic planning, managing, and measuring of the ongoing success of our client base via business reviews, product roadmap presentations and overall advocacy on behalf of the client. The Customer Success Representative is outcome-focused and driven to help define and achieve client success. Duties include but are not limited to:Maintain the highest level of client loyalty by networking & developing relationships in all departments within the client organization. (Engineering, Customer Service, Parts, Purchasing, Sales, Upper Management and Dealer Networks)Administration of quotations, purchase orders, backlog reports, and Accounts Payable collection.Conduct ongoing business reviews to discuss forecasts, customer service training, customer feedback and product development roadmaps. Some review will require travel across Canada and the USA.Interact with engineering and sales departments to discuss new product features on their equipment and update them on Aarcomm product & feature roadmapsContinually network & promote Aarcomm on social media. (LinkedIn, Facebook, Youtube…)Provide information about Aarcomm’s company vision and product strategyContinually solicit client feedback to help drive product and operational improvements to enhance the overall Customer ExperienceWork closely with departmental counterparts inside Aarcomm to drive issues to closureOther Related Duties What you bring:A proactive, enthusiastic drive for resultsAbility to collaborate in a fast-paced team environmentA passion for marketing, sales, and customer serviceTeam player with strong leadership and communication skillsInterest in learning about, and contributing to, a small company (start-up) success story.Ambition to grow and possibly manage our sales team in 3 to 5 years. What is required:Post-secondary degree/diploma or equivalent experience.Strong communication skills via phone, email and social mediaProficiency with MS Office, various social media platforms, and CRM softwareHigh emotional intelligence and ability resolve conflict wherever it arisesHighly organized and efficient with exceptional follow through Nice to have:Experience or interest in mobile construction equipment, hydraulic components or electrical engineering technology Previous inside sales or customer service experience, particularly in B2B role.Proficiency with SalesForceExperience in networking within LinkedIn or other social media. Benefits:Casual dressDental careDisability insuranceExtended health careFlexible/hybrid scheduleLife insuranceOn-site parkingPaid time offVision careCompany Description:Aarcomm Systems is an electronics design and manufacturing company focused on providing next generation radio remote controls for mobile construction and utility equipment. We are a fast-growing technology company looking for exceptionally motivated people who love to see the impact of their work on a daily basis, who are driven to ensure the success of the company, and who want to be a part of something special. We are looking for an enthusiastic, considerate, proactive individual with a strong desire to work in a fast-paced, team based collaborative design environment to help us develop next generation technologies. Job ID: 33657055
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Aarcomm Systems
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Aarcomm Systems
Images:
- Job type: Full-Time
- Company: Aarcomm Systems
Private User
5/
5customer reviews
Category:
jobs | customer service
2023-01-20