Private User
Automotive Service Advisor
Description
Job Description:Job type: Permanent, full-timeRegular business hours/work week: 7:30 a.m. to 5:00 p.m., Monday to FridayBusiness hours in busy seasons: • Monday to Friday—7:30 a.m. to 6:00 p.m.• Saturdays—7:30 a.m. to 3:00 p.m., and• potentially Sundays—10:00 a.m. to 3:00 p.m.Duties and Responsibilities: The Automotive Service Advisor/Tire Sales Specialist is part of an experienced, close-knit team who provide exceptional customer service at all levels. As a member of our team, the Automotive Service Advisor/Tire Sales Specialist is expected to:• Greet customers in person in a friendly, professional, and courteous manner.• Consult knowledgeably with customers and provide detailed product information on tires.• Place and manage sales orders for new tires, and book installation appointments.• Answer telephone calls and book appointments for a variety of other automotive services.• Provide rates and information to clients with regards to various repair and maintenance services.• Create work orders, estimates, and invoices using garage software programs.• Liaise with the Garage Services Manager on a regular basis.• Interact respectfully with colleagues at all times, in the spirit of collaboration and support.Qualifications/requirements:• Minimum of high school education; some post-secondary education would be ideal.• Any automotive knowledge and/or experience with garage management software would be a definite asset.• Ability to learn and to work in a frequently fast-paced, high-energy environment.• Minimum of two years work experience in face-to-face sales and customer relations.• Strong communication skills—competence in both English and French, spoken and written.• Experience using computerized client and product databases, and performing Internet searches.• Interpersonal skills: positive, even-tempered approach in interactions with clients and colleagues.• Professionalism and discretion with regards to personal and confidential client information.• Ability to develop and foster enduring relationships with customers.Benefits of joining the Merson team:• Group medical and dental insurance• On-the-job training• Employee discounts• Friendly and energetic work environment• Opportunity for professional development in a recession-proof industryCompensation: Competitive, based on experienceCompany Description:Merson Automotive is a family-owned and -operated full-service garage, and a leader in top-notch tire sales and service. Founded in 1970, Merson has been a respected cornerstone of the automotive community in Montreal for three generations.The Merson family prides itself on a well-earned business reputation for quality automotive services, a dedicated team of skilled mechanics and experienced advisors, and professional integrity and unbeatable customer service that always goes the extra mile. Job ID: 13469366
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Merson Automotive
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Merson Automotive
Images:
- Job type: Full-Time
- Company: Merson Automotive
Private User
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jobs | other
2023-02-02