Private User
Software Support Technician - REMOTE
Description
Job Description:Job Description We would like to welcome you to our team. We are looking for technically skilled candidates with excellent interpersonal skills for a Technical Support Position. Primary responsibilities for the Support Technician include: troubleshooting of technical issues, providing timely customer feedback, and supporting the roll-out of new applications. Other duties may include travel and training of customers. Support Technicians need to learn and thoroughly understand all the capabilities of the software, talk to customers directly and train customers on the software. Support Technicians will create written documentation requiring excellent written and verbal communication skills. Some travel will be involved. ResponsibilitiesTroubleshooting technical and data issues.Installing and configuring software.Speaking to customers directly to quickly get to the root of their problem.Providing timely and accurate customer feedback.Talking customers through a series of actions to resolve a problem.Providing support in the form of procedural documentation.Managing multiple cases at one time.Testing and evaluating new software features and functionality.Assisting developers with writing application reports and custom client reports.Documenting client feature and functionality requests for the development team.Thoroughly learning the software’s features and functionalities and be able to communicate that knowledge to team members and customers. Requirements:Degree in computer science or information technology or diploma with related experience.Certifications in Microsoft or Linux is advantageous, but not necessary.Prior experience in technical support, desktop support, or a similar role.Proficiency in Windows / Linux / XML / Jasper advantageous.Experience with remote desktop applications and help desk software.Attention to detail and good problem-solving skills.Excellent interpersonal skills.Good written and verbal communication skills in English. Common Sense. Other Details: This position requires:candidate must be a resident of Canada.candidate must be qualified for provincial medical coverage in the province they reside.a successful completion of a criminal background check.proof of full vaccination with a Canadian approved COVID-19 vaccine.successful completion of a drug test.Valid Passport, Driver's License and capable of travelling. Advantageous Skills:capable of written and verbal communication in French or Spanish. This position is a fully remote based position. We will supply the successful candidate with a laptop, monitor, keyboard, mouse, IP phone and business cell phone. Successful candidate will require a reliable high speed internet connection. Company Description DrekiTek Software Solutions Ltd. is a new software development company, located in the Comox Valley on Vancouver Island, British Columbia, Canada. Our flagship product is the DynaStar Maintenance Management System (CMMS/EAM). DrekiTek Software Solutions Ltd. is an Equal Opportunity Employer and Prohibits Discrimination, Harassment and Bullying of any kind. DrekiTek Software Solutions Ltd. is committed to the principle of equal employment opportunity for all employees and working environments free of discrimination and harassment. All employment decisions at DrekiTek Software Solutions Ltd. are based on business needs, job requirements and individual qualifications, without regard to: race, colour, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. DrekiTek Software Solutions Ltd. encourages applicants of all ages. DrekiTek Software Solutions Ltd. believes a company is only as good as its team, its products and its services. It takes the whole team working together for a company to succeed. With that in mind DrekiTek Software Solutions Ltd. offers all its employees from day one a complete Benefits Package with extended Medical, Dental, Registered Retirement Savings Plan contributions and an Insurance Plan. Starting in our second year of operations, a percentage of profits will be designated each year directly to bonuses for all employees. As the company succeeds, employees should also succeed. We believe in sharing the wealth that everyone has worked for. With that in mind, starting in our second year of operations, a part of our profits will also be donated to programs that support youth in need and to organizations that help oppressed individuals in other parts of the world, escape that oppression, to lead a safer and better life.Company Description:DrekiTek Software Solutions Ltd. is a new software development company, located in the Comox Valley on Vancouver Island, British Columbia, Canada. Our flagship product is the DynaStar Maintenance Management System (CMMS/EAM). \\r\
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DrekiTek Software Solutions Ltd. is an Equal Opportunity Employer and Prohibits Discrimination, Harassment and Bullying of any kind. DrekiTek Software Solutions Ltd. is committed to the principle of equal employment opportunity for all employees and working environments free of discrimination and harassment. \\r\
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All employment decisions at DrekiTek Software Solutions Ltd. are based on business needs, job requirements and individual qualifications, without regard to: race, colour, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. DrekiTek Software Solutions Ltd. encourages applicants of all ages. \\r\
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DrekiTek Software Solutions Ltd. believes a company is only as good as its team, its products and its services. It takes the whole team working together for a company to succeed. With that in mind DrekiTek Software Solutions Ltd. offers all its employees from day one a complete Benefits Package with extended Medical, Dental, Registered Retirement Savings Plan contributions and an Insurance Plan. \\r\
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Starting in our second year of operations, a percentage of profits will be designated each year directly to bonuses for all employees. As the company succeeds, employees should also succeed. We believe in sharing the wealth that everyone has worked for. With that in mind, starting in our second year of operations, a part of our profits will also be donated to programs that support youth in need and to organizations that help oppressed individuals in other parts of the world, escape that oppression, to lead a safer and better life. Job ID: 11796279
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DrekiTek Software Solutions Ltd
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DrekiTek Software Solutions Ltd. is an Equal Opportunity Employer and Prohibits Discrimination, Harassment and Bullying of any kind. DrekiTek Software Solutions Ltd. is committed to the principle of equal employment opportunity for all employees and working environments free of discrimination and harassment. \\r\
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All employment decisions at DrekiTek Software Solutions Ltd. are based on business needs, job requirements and individual qualifications, without regard to: race, colour, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. DrekiTek Software Solutions Ltd. encourages applicants of all ages. \\r\
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DrekiTek Software Solutions Ltd. believes a company is only as good as its team, its products and its services. It takes the whole team working together for a company to succeed. With that in mind DrekiTek Software Solutions Ltd. offers all its employees from day one a complete Benefits Package with extended Medical, Dental, Registered Retirement Savings Plan contributions and an Insurance Plan. \\r\
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Starting in our second year of operations, a percentage of profits will be designated each year directly to bonuses for all employees. As the company succeeds, employees should also succeed. We believe in sharing the wealth that everyone has worked for. With that in mind, starting in our second year of operations, a part of our profits will also be donated to programs that support youth in need and to organizations that help oppressed individuals in other parts of the world, escape that oppression, to lead a safer and better life. Job ID: 11796279
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DrekiTek Software Solutions Ltd
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- Job type: Full-Time
- Company: DrekiTek Software Solutions Ltd
Private User
5/
5customer reviews
Category:
jobs | construction, trades
2023-08-10