Jobs, Customer service with in Canada, British Columbia, Peace River Country, Fort St. John.
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1
Job Description:People Store is looking to hire a Customer & Technical Support Representative for our client based in Saint John, New Brunswick . This position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners. Monday to Friday: Between 8am to 10pm Pay Rate: $17 - $18 per hour Responsibilities: * Provide an Excellent Customer Experience using sound listening skills, empathy & urgency; when necessary, effectively diffuse and recover service concerns with the Customer * Solve Customer Hardware, Software and Networking problems at first contact using Systems, CareAR and/or Software Tools as appropriate * Proactively communicate the benefits of diagnosing and resolving issues * Resolve incoming Customer escalations through effective negotiation and escalate urgent issues to appropriate team as necessary * Contribute to knowledge systems to enhance solutions provided to customers * Execute processes unique to Major Account Customers to ensure Service Level Agreements are met * Provide feedback on Policies and Procedures to continuously improve Customer experience * Maintain product & software knowledge * Performance focused - measured on providing great experiences and resolving technical issues by making good business decisions on each interaction * Represent Client to Customers & Partners in a Friendly, Professional and Ethical manner Requirements: * Post-Secondary Education is an asset * Technical support experience is an asset * Solid Problem-Solving Skills - experience with troubleshooting technology issues such as Xbox, PlayStation, mobile devices, software, computers, printers, etc. is an asset * Friendly & Able to communicate effectively - listening, written & verbal * Ability to deliver results independently and as a part of a team * Critical thinking and decision making * Ability to multitask effectively with attention to detail * High level of achievement and self-motivation How to Apply: Directly though this posting Call (416) 224 5884 We look forward to assisting you with your next career move!! Company Description People Store Staffing Solutions is another company founded by John Nalli. John's journey in the staffing industry is truly a Canadian achievement. Dating back to 1995, when John joined the staffing industry right out of college. John has spent several years with large multinational companies helping to develop the Canadian market. With a string of accomplishments under his belt, including 9 years of industry experience and a track record of success, John felt it was time for a new challenge. With all the rapid changes affecting the industry, John noticed the degradation of values within the industry from which he had built his experience. Thinking that this was enough, he decided to reintroduce quality in the industry. He didn't know it at the time - but that quality standard later became PQAP (People Store Quality Assurance Program). With the encouragement of a close friend and already successful entrepreneur, Frank Cianciulli, John decided to go it alone and create a new kind of recruiting firm. In 2003, John designed his business plan and started the business from his kitchen table. With just an idea, a dream and a ton of ambition, John started one of the most successful staffing companies to ever reach the Canadian market.Company Description:People Store Staffing Solutions is another company founded by John Nalli. John's journey in the staffing industry is truly a Canadian achievement. Dating back to 1995, when John joined the staffing industry right out of college. \\r\
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John has spent several years with large multinational companies helping to develop the Canadian market. With a string of accomplishments under his belt, including 9 years of industry experience and a track record of success, John felt it was time for a new challenge.\\r\
\\r\
With all the rapid changes affecting the industry, John noticed the degradation of values within the industry from which he had built his experience. Thinking that this was enough, he decided to reintroduce quality in the industry. He didn't know it at the time - but that quality standard later became PQAP (People Store Quality Assurance Program).\\r\
\\r\
With the encouragement of a close friend and already successful entrepreneur, Frank Cianciulli, John decided to go it alone and create a new kind of recruiting firm. In 2003, John designed his business plan and started the business from his kitchen table. With just an idea, a dream and a ton of ambition, John started one of the most successful staffing companies to ever reach the Canadian market. Job ID: 41488554
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People Store
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2
This position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners.
Xerox is a premium brand and customers globally associate that with a belief that they will always be treated with the utmost care, knowledge, and professionalism. Based on performance, individuals in this role can be considered for permanent hire by Xerox. Xerox is looking for people that are excited to learn and grow, providing comprehensive training and career progression opportunities.
The C&TS Representative is critical in the Service Support Cycle using advanced tools (CareAR®, remote desktop tools, etc.) to troubleshoot & resolve issues received via Telephony, Portal Tickets, Emails & Web Chat. When a Remote Solution is not possible, responsibilities will extend to problem diagnosis & entitlement validation (determining the Customer’s warranty/contract and/or billing status) prior to placing an onsite service call or escalating.
• This position is focused on Remote Technical Support & requires Superior Customer Service Skills that include Empathy and Urgency as well as sound Troubleshooting ability, Technical Skills & Aptitude.
• Xerox provides extensive training on all troubleshooting tools, products & systems.
• Xerox’s Digital Service approach enables remote success for our customers & has been cutting edge for many years with devices designed to get customers back to work quickly. This also ensures that our field technicians can get to the customers that truly need them, the fastest.
Advantages
- Work for Xerox, a top-tier organization
- $17.50 per hour
- Monday to Friday
- No weekends
- Rotating shifts between 8am to 10pm
- Work in Saint John, NB
- This is a 12 month contract with the potential for extension and permanent placement dependent on performance
When you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.
Responsibilities
As a Customer and Technical Support Representative, your duties will be to:
• Provide an Excellent Customer Experience using sound listening skills, empathy & urgency; when necessary, effectively diffuse and recover service concerns with the Customer
• Solve Customer Hardware, Software and Networking problems at first contact using Xerox Systems, CareAR and/or Software Tools as appropriate
• Proactively communicate the benefits of diagnosing and resolving issues
• Resolve incoming Customer escalations through effective negotiation and escalate urgent issues to appropriate team as necessary
• Contribute to knowledge systems to enhance solutions provided to customers
• Can Execute processes unique to Xerox Major Account Customers to ensure Service Level Agreements are met
• Provide feedback on Policies and Procedures to continuously improve Customer experience
• Maintain product & software knowledge
• Performance focused – measured on providing great experiences and resolving technical issues by making good business decisions on each interaction
• Represent Xerox to Customers & Partners in a Friendly, Professional and Ethical manner
Qualifications
• Post-Secondary Education is an asset
• Technical support experience is an asset
• Solid Problem-Solving Skills - experience with troubleshooting technology issues such as Xbox, PlayStation, mobile devices, software, computers, printers, etc. is an asset
• Friendly & Able to communicate effectively – listening, written & verbal
• Ability to deliver results independently and as a part of a team
• Critical thinking and decision making
• Ability to multitask effectively with attention to detail
• Prior ‘support center’ experience not required
• High level of achievement and self-motivation
Summary
If you're interested in the Customer and Technical Support Representative role in Saint John with Xerox, please apply online at www.randstad.ca. Qualified candidates will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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3
This position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners.
Xerox is a premium brand and customers globally associate that with a belief that they will always be treated with the utmost care, knowledge, and professionalism. Based on performance, individuals in this role can be considered for permanent hire by Xerox. Xerox is looking for people that are excited to learn and grow, providing comprehensive training and career progression opportunities.
The C&TS Representative is critical in the Service Support Cycle using advanced tools (CareAR®, remote desktop tools, etc.) to troubleshoot & resolve issues received via Telephony, Portal Tickets, Emails & Web Chat. When a Remote Solution is not possible, responsibilities will extend to problem diagnosis & entitlement validation (determining the Customer’s warranty/contract and/or billing status) prior to placing an onsite service call or escalating.
• This position is focused on Remote Technical Support & requires Superior Customer Service Skills that include Empathy and Urgency as well as sound Troubleshooting ability, Technical Skills & Aptitude.
• Xerox provides extensive training on all troubleshooting tools, products & systems.
• Xerox’s Digital Service approach enables remote success for our customers & has been cutting edge for many years with devices designed to get customers back to work quickly. This also ensures that our field technicians can get to the customers that truly need them, the fastest.
Advantages
- Work for Xerox, a top-tier organization
- $17.50 per hour
- Monday to Friday
- No weekends
- Rotating shifts between 8am to 10pm
- Work in Saint John, NB
- This is a 12 month contract with the potential for extension and permanent placement dependent on performance
When you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.
Responsibilities
As a Customer and Technical Support Representative, your duties will be to:
• Provide an Excellent Customer Experience using sound listening skills, empathy & urgency; when necessary, effectively diffuse and recover service concerns with the Customer
• Solve Customer Hardware, Software and Networking problems at first contact using Xerox Systems, CareAR and/or Software Tools as appropriate
• Proactively communicate the benefits of diagnosing and resolving issues
• Resolve incoming Customer escalations through effective negotiation and escalate urgent issues to appropriate team as necessary
• Contribute to knowledge systems to enhance solutions provided to customers
• Can Execute processes unique to Xerox Major Account Customers to ensure Service Level Agreements are met
• Provide feedback on Policies and Procedures to continuously improve Customer experience
• Maintain product & software knowledge
• Performance focused – measured on providing great experiences and resolving technical issues by making good business decisions on each interaction
• Represent Xerox to Customers & Partners in a Friendly, Professional and Ethical manner
Qualifications
• Post-Secondary Education is an asset
• Technical support experience is an asset
• Solid Problem-Solving Skills - experience with troubleshooting technology issues such as Xbox, PlayStation, mobile devices, software, computers, printers, etc. is an asset
• Friendly & Able to communicate effectively – listening, written & verbal
• Ability to deliver results independently and as a part of a team
• Critical thinking and decision making
• Ability to multitask effectively with attention to detail
• Prior ‘support center’ experience not required
• High level of achievement and self-motivation
Summary
If you're interested in the Customer and Technical Support Representative role in Saint John with Xerox, please apply online at www.randstad.ca. Qualified candidates will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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4
Bates Landing is a seasonal roadside market located in Long Point (Belleisle Bay) offering fresh farm produce, scooped ice-cream, crafts, jams, jellies & conveniences. If you are a highly motivated individual who loves interacting with people, then you may be the person we are looking for to join our team. Full and part time employment is available from mid-June to mid-October. Must be available to work until October (Thanksgiving Weekend).
Please e-mail your resume to batesproduce@gmail.com. Closing date May 17, 2023.
Only those applicants being considered will be contacted for an interview.
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5
Job Description
You will be responsible for managing and administering all aspects of the Music Lesson Centre. Working with the Director of Music Education, you will ensure consistent application of the Lesson Centre Policies and Procedures.
• Interview, select and provide orientation for suitable teachers
• Coordinate teacher schedules and room schedules
• Promote and market the Music Lesson Centre
• Register students and enforce attendance and payment policies
• Maintain accurate student and teacher attendance records
• Confirm and administer teacher pays
• Train and supervise lesson staff
• Manage overdue or delinquent customer lesson accounts
• Resolve student and parent problems and complaints
• Develop and coordinate group programs and classes
• Schedule and plan bi-annual student recitals
• Evaluate teachers for job effectiveness and rate increases
• Liaise with store staff to promote and market Long & McQuade products and services
• Maintain studios and studio equipment
• Regularly review Lesson Centre revenue and growth projectionsJob Requirements
• Minimum three years of instrumental music studies in school or through private lessons
• Strong knowledge of music education
• Must be able to work weekdays, weeknights and weekends
• Excellent verbal and written communication skills
• Excellent interpersonal skills
• Proven sales and customer service skills
• Basic office administration and customer account management skills
• Ability to manage people
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6
This position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners.
Xerox is a premium brand and customers globally associate that with a belief that they will always be treated with the utmost care, knowledge, and professionalism. Based on performance, individuals in this role can be considered for permanent hire by Xerox. Xerox is looking for people that are excited to learn and grow, providing comprehensive training and career progression opportunities.
The C&TS Representative is critical in the Service Support Cycle using advanced tools (CareAR®, remote desktop tools, etc.) to troubleshoot & resolve issues received via Telephony, Portal Tickets, Emails & Web Chat. When a Remote Solution is not possible, responsibilities will extend to problem diagnosis & entitlement validation (determining the Customer’s warranty/contract and/or billing status) prior to placing an onsite service call or escalating.
• This position is focused on Remote Technical Support & requires Superior Customer Service Skills that include Empathy and Urgency as well as sound Troubleshooting ability, Technical Skills & Aptitude.
• Xerox provides extensive training on all troubleshooting tools, products & systems.
• Xerox’s Digital Service approach enables remote success for our customers & has been cutting edge for many years with devices designed to get customers back to work quickly. This also ensures that our field technicians can get to the customers that truly need them, the fastest.
Advantages
- Work for Xerox, a top-tier organization
- $17.50 per hour
- Monday to Friday
- No weekends
- Rotating shifts between 8am to 10pm
- Work in Saint John, NB
- This is a 12 month contract with the potential for extension and permanent placement dependent on performance
When you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.
Responsibilities
As a Customer and Technical Support Representative, your duties will be to:
• Provide an Excellent Customer Experience using sound listening skills, empathy & urgency; when necessary, effectively diffuse and recover service concerns with the Customer
• Solve Customer Hardware, Software and Networking problems at first contact using Xerox Systems, CareAR and/or Software Tools as appropriate
• Proactively communicate the benefits of diagnosing and resolving issues
• Resolve incoming Customer escalations through effective negotiation and escalate urgent issues to appropriate team as necessary
• Contribute to knowledge systems to enhance solutions provided to customers
• Can Execute processes unique to Xerox Major Account Customers to ensure Service Level Agreements are met
• Provide feedback on Policies and Procedures to continuously improve Customer experience
• Maintain product & software knowledge
• Performance focused – measured on providing great experiences and resolving technical issues by making good business decisions on each interaction
• Represent Xerox to Customers & Partners in a Friendly, Professional and Ethical manner
Qualifications
• Post-Secondary Education is an asset
• Technical support experience is an asset
• Solid Problem-Solving Skills - experience with troubleshooting technology issues such as Xbox, PlayStation, mobile devices, software, computers, printers, etc. is an asset
• Friendly & Able to communicate effectively – listening, written & verbal
• Ability to deliver results independently and as a part of a team
• Critical thinking and decision making
• Ability to multitask effectively with attention to detail
• Prior ‘support center’ experience not required
• High level of achievement and self-motivation
Summary
If you're interested in the Customer and Technical Support Representative role in Saint John with Xerox, please apply online at www.randstad.ca. Qualified candidates will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
___________________
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7
This position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners.
Xerox is a premium brand and customers globally associate that with a belief that they will always be treated with the utmost care, knowledge, and professionalism. Based on performance, individuals in this role can be considered for permanent hire by Xerox. Xerox is looking for people that are excited to learn and grow, providing comprehensive training and career progression opportunities.
The C&TS Representative is critical in the Service Support Cycle using advanced tools (CareAR®, remote desktop tools, etc.) to troubleshoot & resolve issues received via Telephony, Portal Tickets, Emails & Web Chat. When a Remote Solution is not possible, responsibilities will extend to problem diagnosis & entitlement validation (determining the Customer’s warranty/contract and/or billing status) prior to placing an onsite service call or escalating.
• This position is focused on Remote Technical Support & requires Superior Customer Service Skills that include Empathy and Urgency as well as sound Troubleshooting ability, Technical Skills & Aptitude.
• Xerox provides extensive training on all troubleshooting tools, products & systems.
• Xerox’s Digital Service approach enables remote success for our customers & has been cutting edge for many years with devices designed to get customers back to work quickly. This also ensures that our field technicians can get to the customers that truly need them, the fastest.
Advantages
- Work for Xerox, a top-tier organization
- $17.50 per hour
- Monday to Friday
- No weekends
- Rotating shifts between 8am to 10pm
- Work in Saint John, NB
- This is a 12 month contract with the potential for extension and permanent placement dependent on performance
When you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.
Responsibilities
As a Customer and Technical Support Representative, your duties will be to:
• Provide an Excellent Customer Experience using sound listening skills, empathy & urgency; when necessary, effectively diffuse and recover service concerns with the Customer
• Solve Customer Hardware, Software and Networking problems at first contact using Xerox Systems, CareAR and/or Software Tools as appropriate
• Proactively communicate the benefits of diagnosing and resolving issues
• Resolve incoming Customer escalations through effective negotiation and escalate urgent issues to appropriate team as necessary
• Contribute to knowledge systems to enhance solutions provided to customers
• Can Execute processes unique to Xerox Major Account Customers to ensure Service Level Agreements are met
• Provide feedback on Policies and Procedures to continuously improve Customer experience
• Maintain product & software knowledge
• Performance focused – measured on providing great experiences and resolving technical issues by making good business decisions on each interaction
• Represent Xerox to Customers & Partners in a Friendly, Professional and Ethical manner
Qualifications
• Post-Secondary Education is an asset
• Technical support experience is an asset
• Solid Problem-Solving Skills - experience with troubleshooting technology issues such as Xbox, PlayStation, mobile devices, software, computers, printers, etc. is an asset
• Friendly & Able to communicate effectively – listening, written & verbal
• Ability to deliver results independently and as a part of a team
• Critical thinking and decision making
• Ability to multitask effectively with attention to detail
• Prior ‘support center’ experience not required
• High level of achievement and self-motivation
Summary
If you're interested in the Customer and Technical Support Representative role in Saint John with Xerox, please apply online at www.randstad.ca. Qualified candidates will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
___________________
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8
This position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners.
Xerox is a premium brand and customers globally associate that with a belief that they will always be treated with the utmost care, knowledge, and professionalism. Based on performance, individuals in this role can be considered for permanent hire by Xerox. Xerox is looking for people that are excited to learn and grow, providing comprehensive training and career progression opportunities.
The C&TS Representative is critical in the Service Support Cycle using advanced tools (CareAR®, remote desktop tools, etc.) to troubleshoot & resolve issues received via Telephony, Portal Tickets, Emails & Web Chat. When a Remote Solution is not possible, responsibilities will extend to problem diagnosis & entitlement validation (determining the Customer’s warranty/contract and/or billing status) prior to placing an onsite service call or escalating.
• This position is focused on Remote Technical Support & requires Superior Customer Service Skills that include Empathy and Urgency as well as sound Troubleshooting ability, Technical Skills & Aptitude.
• Xerox provides extensive training on all troubleshooting tools, products & systems.
• Xerox’s Digital Service approach enables remote success for our customers & has been cutting edge for many years with devices designed to get customers back to work quickly. This also ensures that our field technicians can get to the customers that truly need them, the fastest.
Advantages
- Work for Xerox, a top-tier organization
- $17.50 per hour
- Monday to Friday
- No weekends
- Rotating shifts between 8am to 10pm
- Work in Saint John, NB
- This is a 12 month contract with the potential for extension and permanent placement dependent on performance
When you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.
Responsibilities
As a Customer and Technical Support Representative, your duties will be to:
• Provide an Excellent Customer Experience using sound listening skills, empathy & urgency; when necessary, effectively diffuse and recover service concerns with the Customer
• Solve Customer Hardware, Software and Networking problems at first contact using Xerox Systems, CareAR and/or Software Tools as appropriate
• Proactively communicate the benefits of diagnosing and resolving issues
• Resolve incoming Customer escalations through effective negotiation and escalate urgent issues to appropriate team as necessary
• Contribute to knowledge systems to enhance solutions provided to customers
• Can Execute processes unique to Xerox Major Account Customers to ensure Service Level Agreements are met
• Provide feedback on Policies and Procedures to continuously improve Customer experience
• Maintain product & software knowledge
• Performance focused – measured on providing great experiences and resolving technical issues by making good business decisions on each interaction
• Represent Xerox to Customers & Partners in a Friendly, Professional and Ethical manner
Qualifications
• Post-Secondary Education is an asset
• Technical support experience is an asset
• Solid Problem-Solving Skills - experience with troubleshooting technology issues such as Xbox, PlayStation, mobile devices, software, computers, printers, etc. is an asset
• Friendly & Able to communicate effectively – listening, written & verbal
• Ability to deliver results independently and as a part of a team
• Critical thinking and decision making
• Ability to multitask effectively with attention to detail
• Prior ‘support center’ experience not required
• High level of achievement and self-motivation
Summary
If you're interested in the Customer and Technical Support Representative role in Saint John with Xerox, please apply online at www.randstad.ca. Qualified candidates will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
___________________
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9
This position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners.
Xerox is a premium brand and customers globally associate that with a belief that they will always be treated with the utmost care, knowledge, and professionalism. Based on performance, individuals in this role can be considered for permanent hire by Xerox. Xerox is looking for people that are excited to learn and grow, providing comprehensive training and career progression opportunities.
The C&TS Representative is critical in the Service Support Cycle using advanced tools (CareAR®, remote desktop tools, etc.) to troubleshoot & resolve issues received via Telephony, Portal Tickets, Emails & Web Chat. When a Remote Solution is not possible, responsibilities will extend to problem diagnosis & entitlement validation (determining the Customer’s warranty/contract and/or billing status) prior to placing an onsite service call or escalating.
• This position is focused on Remote Technical Support & requires Superior Customer Service Skills that include Empathy and Urgency as well as sound Troubleshooting ability, Technical Skills & Aptitude.
• Xerox provides extensive training on all troubleshooting tools, products & systems.
• Xerox’s Digital Service approach enables remote success for our customers & has been cutting edge for many years with devices designed to get customers back to work quickly. This also ensures that our field technicians can get to the customers that truly need them, the fastest.
Advantages
- Work for Xerox, a top-tier organization
- $17.50 per hour
- Monday to Friday
- No weekends
- Rotating shifts between 8am to 10pm
- Work in Saint John, NB
- This is a 12 month contract with the potential for extension and permanent placement dependent on performance
When you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.
Responsibilities
As a Customer and Technical Support Representative, your duties will be to:
• Provide an Excellent Customer Experience using sound listening skills, empathy & urgency; when necessary, effectively diffuse and recover service concerns with the Customer
• Solve Customer Hardware, Software and Networking problems at first contact using Xerox Systems, CareAR and/or Software Tools as appropriate
• Proactively communicate the benefits of diagnosing and resolving issues
• Resolve incoming Customer escalations through effective negotiation and escalate urgent issues to appropriate team as necessary
• Contribute to knowledge systems to enhance solutions provided to customers
• Can Execute processes unique to Xerox Major Account Customers to ensure Service Level Agreements are met
• Provide feedback on Policies and Procedures to continuously improve Customer experience
• Maintain product & software knowledge
• Performance focused – measured on providing great experiences and resolving technical issues by making good business decisions on each interaction
• Represent Xerox to Customers & Partners in a Friendly, Professional and Ethical manner
Qualifications
• Post-Secondary Education is an asset
• Technical support experience is an asset
• Solid Problem-Solving Skills - experience with troubleshooting technology issues such as Xbox, PlayStation, mobile devices, software, computers, printers, etc. is an asset
• Friendly & Able to communicate effectively – listening, written & verbal
• Ability to deliver results independently and as a part of a team
• Critical thinking and decision making
• Ability to multitask effectively with attention to detail
• Prior ‘support center’ experience not required
• High level of achievement and self-motivation
Summary
If you're interested in the Customer and Technical Support Representative role in Saint John with Xerox, please apply online at www.randstad.ca. Qualified candidates will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
___________________
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10
This position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners.
Xerox is a premium brand and customers globally associate that with a belief that they will always be treated with the utmost care, knowledge, and professionalism. Based on performance, individuals in this role can be considered for permanent hire by Xerox. Xerox is looking for people that are excited to learn and grow, providing comprehensive training and career progression opportunities.
The C&TS Representative is critical in the Service Support Cycle using advanced tools (CareAR®, remote desktop tools, etc.) to troubleshoot & resolve issues received via Telephony, Portal Tickets, Emails & Web Chat. When a Remote Solution is not possible, responsibilities will extend to problem diagnosis & entitlement validation (determining the Customer’s warranty/contract and/or billing status) prior to placing an onsite service call or escalating.
• This position is focused on Remote Technical Support & requires Superior Customer Service Skills that include Empathy and Urgency as well as sound Troubleshooting ability, Technical Skills & Aptitude.
• Xerox provides extensive training on all troubleshooting tools, products & systems.
• Xerox’s Digital Service approach enables remote success for our customers & has been cutting edge for many years with devices designed to get customers back to work quickly. This also ensures that our field technicians can get to the customers that truly need them, the fastest.
Advantages
- Work for Xerox, a top-tier organization
- $17.50 per hour
- Monday to Friday
- No weekends
- Rotating shifts between 8am to 10pm
- Work in Saint John, NB
- This is a 12 month contract with the potential for extension and permanent placement dependent on performance
When you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.
Responsibilities
As a Customer and Technical Support Representative, your duties will be to:
• Provide an Excellent Customer Experience using sound listening skills, empathy & urgency; when necessary, effectively diffuse and recover service concerns with the Customer
• Solve Customer Hardware, Software and Networking problems at first contact using Xerox Systems, CareAR and/or Software Tools as appropriate
• Proactively communicate the benefits of diagnosing and resolving issues
• Resolve incoming Customer escalations through effective negotiation and escalate urgent issues to appropriate team as necessary
• Contribute to knowledge systems to enhance solutions provided to customers
• Can Execute processes unique to Xerox Major Account Customers to ensure Service Level Agreements are met
• Provide feedback on Policies and Procedures to continuously improve Customer experience
• Maintain product & software knowledge
• Performance focused – measured on providing great experiences and resolving technical issues by making good business decisions on each interaction
• Represent Xerox to Customers & Partners in a Friendly, Professional and Ethical manner
Qualifications
• Post-Secondary Education is an asset
• Technical support experience is an asset
• Solid Problem-Solving Skills - experience with troubleshooting technology issues such as Xbox, PlayStation, mobile devices, software, computers, printers, etc. is an asset
• Friendly & Able to communicate effectively – listening, written & verbal
• Ability to deliver results independently and as a part of a team
• Critical thinking and decision making
• Ability to multitask effectively with attention to detail
• Prior ‘support center’ experience not required
• High level of achievement and self-motivation
Summary
If you're interested in the Customer and Technical Support Representative role in Saint John with Xerox, please apply online at www.randstad.ca. Qualified candidates will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
___________________
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11
This position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners.
Xerox is a premium brand and customers globally associate that with a belief that they will always be treated with the utmost care, knowledge, and professionalism. Based on performance, individuals in this role can be considered for permanent hire by Xerox. Xerox is looking for people that are excited to learn and grow, providing comprehensive training and career progression opportunities.
The C&TS Representative is critical in the Service Support Cycle using advanced tools (CareAR®, remote desktop tools, etc.) to troubleshoot & resolve issues received via Telephony, Portal Tickets, Emails & Web Chat. When a Remote Solution is not possible, responsibilities will extend to problem diagnosis & entitlement validation (determining the Customer’s warranty/contract and/or billing status) prior to placing an onsite service call or escalating.
• This position is focused on Remote Technical Support & requires Superior Customer Service Skills that include Empathy and Urgency as well as sound Troubleshooting ability, Technical Skills & Aptitude.
• Xerox provides extensive training on all troubleshooting tools, products & systems.
• Xerox’s Digital Service approach enables remote success for our customers & has been cutting edge for many years with devices designed to get customers back to work quickly. This also ensures that our field technicians can get to the customers that truly need them, the fastest.
Advantages
- Work for Xerox, a top-tier organization
- $17.50 per hour
- Monday to Friday
- No weekends
- Rotating shifts between 8am to 10pm
- Work in Saint John, NB
- This is a 12 month contract with the potential for extension and permanent placement dependent on performance
When you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.
Responsibilities
As a Customer and Technical Support Representative, your duties will be to:
• Provide an Excellent Customer Experience using sound listening skills, empathy & urgency; when necessary, effectively diffuse and recover service concerns with the Customer
• Solve Customer Hardware, Software and Networking problems at first contact using Xerox Systems, CareAR and/or Software Tools as appropriate
• Proactively communicate the benefits of diagnosing and resolving issues
• Resolve incoming Customer escalations through effective negotiation and escalate urgent issues to appropriate team as necessary
• Contribute to knowledge systems to enhance solutions provided to customers
• Can Execute processes unique to Xerox Major Account Customers to ensure Service Level Agreements are met
�� Provide feedback on Policies and Procedures to continuously improve Customer experience
• Maintain product & software knowledge
• Performance focused – measured on providing great experiences and resolving technical issues by making good business decisions on each interaction
• Represent Xerox to Customers & Partners in a Friendly, Professional and Ethical manner
Qualifications
• Post-Secondary Education is an asset
• Technical support experience is an asset
• Solid Problem-Solving Skills - experience with troubleshooting technology issues such as Xbox, PlayStation, mobile devices, software, computers, printers, etc. is an asset
• Friendly & Able to communicate effectively – listening, written & verbal
• Ability to deliver results independently and as a part of a team
• Critical thinking and decision making
• Ability to multitask effectively with attention to detail
• Prior ‘support center’ experience not required
• High level of achievement and self-motivation
Summary
If you're interested in the Customer and Technical Support Representative role in Saint John with Xerox, please apply online at www.randstad.ca. Qualified candidates will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
___________________
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12
We are hiring! Join the Canadian Tire Team in Rothesay, New Brunswick.
We are currently seeking qualified individuals to join our sports snd seasonal departments.
Apply with resume in store or online at ctcdealer476@gmail.com
We look forward to hearing from you.
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13
This position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners.
Xerox is a premium brand and customers globally associate that with a belief that they will always be treated with the utmost care, knowledge, and professionalism. Based on performance, individuals in this role can be considered for permanent hire by Xerox. Xerox is looking for people that are excited to learn and grow, providing comprehensive training and career progression opportunities.
The C&TS Representative is critical in the Service Support Cycle using advanced tools (CareAR®, remote desktop tools, etc.) to troubleshoot & resolve issues received via Telephony, Portal Tickets, Emails & Web Chat. When a Remote Solution is not possible, responsibilities will extend to problem diagnosis & entitlement validation (determining the Customer’s warranty/contract and/or billing status) prior to placing an onsite service call or escalating.
• This position is focused on Remote Technical Support & requires Superior Customer Service Skills that include Empathy and Urgency as well as sound Troubleshooting ability, Technical Skills & Aptitude.
• Xerox provides extensive training on all troubleshooting tools, products & systems.
• Xerox’s Digital Service approach enables remote success for our customers & has been cutting edge for many years with devices designed to get customers back to work quickly. This also ensures that our field technicians can get to the customers that truly need them, the fastest.
Advantages
- Work for Xerox, a top-tier organization
- $17.50 per hour
- Monday to Friday
- No weekends
- Rotating shifts between 8am to 10pm
- Work in Saint John, NB
- This is a 12 month contract with the potential for extension and permanent placement dependent on performance
When you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.
Responsibilities
As a Customer and Technical Support Representative, your duties will be to:
• Provide an Excellent Customer Experience using sound listening skills, empathy & urgency; when necessary, effectively diffuse and recover service concerns with the Customer
• Solve Customer Hardware, Software and Networking problems at first contact using Xerox Systems, CareAR and/or Software Tools as appropriate
• Proactively communicate the benefits of diagnosing and resolving issues
• Resolve incoming Customer escalations through effective negotiation and escalate urgent issues to appropriate team as necessary
• Contribute to knowledge systems to enhance solutions provided to customers
• Can Execute processes unique to Xerox Major Account Customers to ensure Service Level Agreements are met
• Provide feedback on Policies and Procedures to continuously improve Customer experience
• Maintain product & software knowledge
• Performance focused – measured on providing great experiences and resolving technical issues by making good business decisions on each interaction
• Represent Xerox to Customers & Partners in a Friendly, Professional and Ethical manner
Qualifications
• Post-Secondary Education is an asset
• Technical support experience is an asset
• Solid Problem-Solving Skills - experience with troubleshooting technology issues such as Xbox, PlayStation, mobile devices, software, computers, printers, etc. is an asset
• Friendly & Able to communicate effectively – listening, written & verbal
• Ability to deliver results independently and as a part of a team
• Critical thinking and decision making
• Ability to multitask effectively with attention to detail
• Prior ‘support center’ experience not required
• High level of achievement and self-motivation
Summary
If you're interested in the Customer and Technical Support Representative role in Saint John with Xerox, please apply online at www.randstad.ca. Qualified candidates will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
___________________
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14
Job Description:Organized, honest, team worker with helping heart and right attitude; you can be in my team! Job ID: 42211300
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Dental Office
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15
This position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners.
Xerox is a premium brand and customers globally associate that with a belief that they will always be treated with the utmost care, knowledge, and professionalism. Based on performance, individuals in this role can be considered for permanent hire by Xerox. Xerox is looking for people that are excited to learn and grow, providing comprehensive training and career progression opportunities.
The C&TS Representative is critical in the Service Support Cycle using advanced tools (CareAR®, remote desktop tools, etc.) to troubleshoot & resolve issues received via Telephony, Portal Tickets, Emails & Web Chat. When a Remote Solution is not possible, responsibilities will extend to problem diagnosis & entitlement validation (determining the Customer’s warranty/contract and/or billing status) prior to placing an onsite service call or escalating.
• This position is focused on Remote Technical Support & requires Superior Customer Service Skills that include Empathy and Urgency as well as sound Troubleshooting ability, Technical Skills & Aptitude.
• Xerox provides extensive training on all troubleshooting tools, products & systems.
• Xerox’s Digital Service approach enables remote success for our customers & has been cutting edge for many years with devices designed to get customers back to work quickly. This also ensures that our field technicians can get to the customers that truly need them, the fastest.
Advantages
- Work for Xerox, a top-tier organization
- $17.50 per hour
- Monday to Friday
- No weekends
- Rotating shifts between 8am to 10pm
- Work in Saint John, NB
- This is a 12 month contract with the potential for extension and permanent placement dependent on performance
When you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.
Responsibilities
As a Customer and Technical Support Representative, your duties will be to:
• Provide an Excellent Customer Experience using sound listening skills, empathy & urgency; when necessary, effectively diffuse and recover service concerns with the Customer
• Solve Customer Hardware, Software and Networking problems at first contact using Xerox Systems, CareAR and/or Software Tools as appropriate
• Proactively communicate the benefits of diagnosing and resolving issues
• Resolve incoming Customer escalations through effective negotiation and escalate urgent issues to appropriate team as necessary
• Contribute to knowledge systems to enhance solutions provided to customers
• Can Execute processes unique to Xerox Major Account Customers to ensure Service Level Agreements are met
• Provide feedback on Policies and Procedures to continuously improve Customer experience
• Maintain product & software knowledge
• Performance focused – measured on providing great experiences and resolving technical issues by making good business decisions on each interaction
• Represent Xerox to Customers & Partners in a Friendly, Professional and Ethical manner
Qualifications
• Post-Secondary Education is an asset
• Technical support experience is an asset
• Solid Problem-Solving Skills - experience with troubleshooting technology issues such as Xbox, PlayStation, mobile devices, software, computers, printers, etc. is an asset
• Friendly & Able to communicate effectively – listening, written & verbal
• Ability to deliver results independently and as a part of a team
• Critical thinking and decision making
• Ability to multitask effectively with attention to detail
• Prior ‘support center’ experience not required
• High level of achievement and self-motivation
Summary
If you're interested in the Customer and Technical Support Representative role in Saint John with Xerox, please apply online at www.randstad.ca. Qualified candidates will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
___________________
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16
This position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners.
Xerox is a premium brand and customers globally associate that with a belief that they will always be treated with the utmost care, knowledge, and professionalism. Based on performance, individuals in this role can be considered for permanent hire by Xerox. Xerox is looking for people that are excited to learn and grow, providing comprehensive training and career progression opportunities.
The C&TS Representative is critical in the Service Support Cycle using advanced tools (CareAR®, remote desktop tools, etc.) to troubleshoot & resolve issues received via Telephony, Portal Tickets, Emails & Web Chat. When a Remote Solution is not possible, responsibilities will extend to problem diagnosis & entitlement validation (determining the Customer’s warranty/contract and/or billing status) prior to placing an onsite service call or escalating.
• This position is focused on Remote Technical Support & requires Superior Customer Service Skills that include Empathy and Urgency as well as sound Troubleshooting ability, Technical Skills & Aptitude.
• Xerox provides extensive training on all troubleshooting tools, products & systems.
• Xerox’s Digital Service approach enables remote success for our customers & has been cutting edge for many years with devices designed to get customers back to work quickly. This also ensures that our field technicians can get to the customers that truly need them, the fastest.
Advantages
- Work for Xerox, a top-tier organization
- $17.50 per hour
- Monday to Friday
- No weekends
- Rotating shifts between 8am to 10pm
- Work in Saint John, NB
- This is a 12 month contract with the potential for extension and permanent placement dependent on performance
When you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.
Responsibilities
As a Customer and Technical Support Representative, your duties will be to:
• Provide an Excellent Customer Experience using sound listening skills, empathy & urgency; when necessary, effectively diffuse and recover service concerns with the Customer
• Solve Customer Hardware, Software and Networking problems at first contact using Xerox Systems, CareAR and/or Software Tools as appropriate
• Proactively communicate the benefits of diagnosing and resolving issues
• Resolve incoming Customer escalations through effective negotiation and escalate urgent issues to appropriate team as necessary
• Contribute to knowledge systems to enhance solutions provided to customers
• Can Execute processes unique to Xerox Major Account Customers to ensure Service Level Agreements are met
• Provide feedback on Policies and Procedures to continuously improve Customer experience
• Maintain product & software knowledge
• Performance focused – measured on providing great experiences and resolving technical issues by making good business decisions on each interaction
• Represent Xerox to Customers & Partners in a Friendly, Professional and Ethical manner
Qualifications
• Post-Secondary Education is an asset
• Technical support experience is an asset
• Solid Problem-Solving Skills - experience with troubleshooting technology issues such as Xbox, PlayStation, mobile devices, software, computers, printers, etc. is an asset
• Friendly & Able to communicate effectively – listening, written & verbal
• Ability to deliver results independently and as a part of a team
• Critical thinking and decision making
• Ability to multitask effectively with attention to detail
• Prior ‘support center’ experience not required
• High level of achievement and self-motivation
Summary
If you're interested in the Customer and Technical Support Representative role in Saint John with Xerox, please apply online at www.randstad.ca. Qualified candidates will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
___________________
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17
This position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners.
Xerox is a premium brand and customers globally associate that with a belief that they will always be treated with the utmost care, knowledge, and professionalism. Based on performance, individuals in this role can be considered for permanent hire by Xerox. Xerox is looking for people that are excited to learn and grow, providing comprehensive training and career progression opportunities.
The C&TS Representative is critical in the Service Support Cycle using advanced tools (CareAR®, remote desktop tools, etc.) to troubleshoot & resolve issues received via Telephony, Portal Tickets, Emails & Web Chat. When a Remote Solution is not possible, responsibilities will extend to problem diagnosis & entitlement validation (determining the Customer’s warranty/contract and/or billing status) prior to placing an onsite service call or escalating.
• This position is focused on Remote Technical Support & requires Superior Customer Service Skills that include Empathy and Urgency as well as sound Troubleshooting ability, Technical Skills & Aptitude.
• Xerox provides extensive training on all troubleshooting tools, products & systems.
• Xerox’s Digital Service approach enables remote success for our customers & has been cutting edge for many years with devices designed to get customers back to work quickly. This also ensures that our field technicians can get to the customers that truly need them, the fastest.
Advantages
- Work for Xerox, a top-tier organization
- $17.50 per hour
- Monday to Friday
- No weekends
- Rotating shifts between 8am to 10pm
- Work in Saint John, NB
- This is a 12 month contract with the potential for extension and permanent placement dependent on performance
When you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.
Responsibilities
As a Customer and Technical Support Representative, your duties will be to:
• Provide an Excellent Customer Experience using sound listening skills, empathy & urgency; when necessary, effectively diffuse and recover service concerns with the Customer
• Solve Customer Hardware, Software and Networking problems at first contact using Xerox Systems, CareAR and/or Software Tools as appropriate
• Proactively communicate the benefits of diagnosing and resolving issues
• Resolve incoming Customer escalations through effective negotiation and escalate urgent issues to appropriate team as necessary
• Contribute to knowledge systems to enhance solutions provided to customers
• Can Execute processes unique to Xerox Major Account Customers to ensure Service Level Agreements are met
• Provide feedback on Policies and Procedures to continuously improve Customer experience
• Maintain product & software knowledge
• Performance focused – measured on providing great experiences and resolving technical issues by making good business decisions on each interaction
• Represent Xerox to Customers & Partners in a Friendly, Professional and Ethical manner
Qualifications
• Post-Secondary Education is an asset
• Technical support experience is an asset
• Solid Problem-Solving Skills - experience with troubleshooting technology issues such as Xbox, PlayStation, mobile devices, software, computers, printers, etc. is an asset
• Friendly & Able to communicate effectively – listening, written & verbal
• Ability to deliver results independently and as a part of a team
• Critical thinking and decision making
• Ability to multitask effectively with attention to detail
• Prior ‘support center’ experience not required
• High level of achievement and self-motivation
Summary
If you're interested in the Customer and Technical Support Representative role in Saint John with Xerox, please apply online at www.randstad.ca. Qualified candidates will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
___________________
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18
This position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners.
Xerox is a premium brand and customers globally associate that with a belief that they will always be treated with the utmost care, knowledge, and professionalism. Based on performance, individuals in this role can be considered for permanent hire by Xerox. Xerox is looking for people that are excited to learn and grow, providing comprehensive training and career progression opportunities.
The C&TS Representative is critical in the Service Support Cycle using advanced tools (CareAR®, remote desktop tools, etc.) to troubleshoot & resolve issues received via Telephony, Portal Tickets, Emails & Web Chat. When a Remote Solution is not possible, responsibilities will extend to problem diagnosis & entitlement validation (determining the Customer’s warranty/contract and/or billing status) prior to placing an onsite service call or escalating.
• This position is focused on Remote Technical Support & requires Superior Customer Service Skills that include Empathy and Urgency as well as sound Troubleshooting ability, Technical Skills & Aptitude.
• Xerox provides extensive training on all troubleshooting tools, products & systems.
• Xerox’s Digital Service approach enables remote success for our customers & has been cutting edge for many years with devices designed to get customers back to work quickly. This also ensures that our field technicians can get to the customers that truly need them, the fastest.
Advantages
- Work for Xerox, a top-tier organization
- $17.50 per hour
- Monday to Friday
- No weekends
- Rotating shifts between 8am to 10pm
- Work in Saint John, NB
- This is a 12 month contract with the potential for extension and permanent placement dependent on performance
When you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.
Responsibilities
As a Customer and Technical Support Representative, your duties will be to:
• Provide an Excellent Customer Experience using sound listening skills, empathy & urgency; when necessary, effectively diffuse and recover service concerns with the Customer
• Solve Customer Hardware, Software and Networking problems at first contact using Xerox Systems, CareAR and/or Software Tools as appropriate
• Proactively communicate the benefits of diagnosing and resolving issues
• Resolve incoming Customer escalations through effective negotiation and escalate urgent issues to appropriate team as necessary
• Contribute to knowledge systems to enhance solutions provided to customers
• Can Execute processes unique to Xerox Major Account Customers to ensure Service Level Agreements are met
• Provide feedback on Policies and Procedures to continuously improve Customer experience
• Maintain product & software knowledge
• Performance focused – measured on providing great experiences and resolving technical issues by making good business decisions on each interaction
• Represent Xerox to Customers & Partners in a Friendly, Professional and Ethical manner
Qualifications
• Post-Secondary Education is an asset
• Technical support experience is an asset
• Solid Problem-Solving Skills - experience with troubleshooting technology issues such as Xbox, PlayStation, mobile devices, software, computers, printers, etc. is an asset
• Friendly & Able to communicate effectively – listening, written & verbal
• Ability to deliver results independently and as a part of a team
• Critical thinking and decision making
• Ability to multitask effectively with attention to detail
• Prior ‘support center’ experience not required
• High level of achievement and self-motivation
Summary
If you're interested in the Customer and Technical Support Representative role in Saint John with Xerox, please apply online at www.randstad.ca. Qualified candidates will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
___________________
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19
We are currently looking for the following position:
TITLE: DOCK HAND SUPERVISOR
The candidate must be willing to re-locate (housing and meals provided) to Sioux Narrows, Ontario, must be comfortable around boats and large bodies of water. Previous experience in customer service an asset.
Possession of a Pleasure Craft Operator Card an asset. This position runs from May November.
Benefits include:
All meals (breakfast/ lunch/ dinner)
Lodging
Satellite TV in rooms
Air conditioning in rooms
Laundry facilities
25% OFF employee pricing
WE ARE SEEKING:
Dock Hand Supervisor at our drive-in mainland location Totem Lodge/ Yellowbird Lodge resort locations.
Dock Hand Supervisor at our remote, boat-access only Wiley Point Lodge resort location.
DUTIES AND RESPONSIBILITIES:
The duties of the Dock Hand include but are not limited to the following:
Refuel all boats daily to ensure gas tanks are always full and maintain accurate records of all fuel consumption
Overseeing/ managing a crew of 6-10 dockhands under you, including scheduling, assigning daily duties, and more
Managing daily & weekly live-bait orders based on customer requests (minnows, leeches, worms)
Ensure that dock area and boathouse are always clean and organized
Ensure that the fish cleaning area is correctly cleaned and sanitized after every use
Ensure all boats are fully equipped before they leave the dock
Handle live bait properly and with care and properly recorded and counted
Be certain that all live bait brought back to the dock is returned properly and safely to the appropriate tank
Ensure the safe and proper handling of the dry ice
Assist with shore-lunch prep and accept shore-lunch room deliveries
Ensure that the shorelunch run boat is clean, full of gas, coolers are packed properly and placed in the boat and that all supplies are ready before 11:00 a.m.
Assist with runs to our boat access only property to transport guests and supplies
Assist customers with Marina purchases and ensure proper payment
Prepare and maintain accurate records of all guest beverage, bait etc. orders
Assist with equipment rental and record rental data
Generate public awareness of fish and wildlife conservation and regulations
Provide assistance to the Guides and guest with the loading and unloading of boats
Be willing to help in other departments
Overseeing the Spring Launch of entire fleet of 50 vessels/ boats
Overseeing Fall/ Winter storage of entire fleet including all maintenance required for winter storage of boats & motors
Qualifications:
- Ability to work as part of a team & be a hands on team leader
- Self-motivated
- Must have a valid drivers license and provide clean drivers abstract record
- Must be 25 years old, or older to apply for this roll due to insurance reasons
- Exceptional customer service skills, good verbal communication skills
- Takes pride in a clean and organized work environment
- Maintain a professional appearance at all times
- Able to lift 50 lbs, stand/walk for 8 hours per day
- Reliable and punctual
- Enjoys a challenge
- Good time management skills
- Be comfortable around water and boats
Applying Candiates must understand:
We operate VERY large-scale operations in very remote areas
You will be working outside in the various weather conditions each day
You must be willing to work 8-12 hours per day (plus 1 hour breaks) 6 days per week
Candidate must not have any other prior commitments during length of contract, as leaving during our busy summer season is not possible.
This is a physically demanding job
About the Resort Locations
Totem Lodge/ Yellowbird Lodge
Are both drive in locations are side-by-side. We tend to 80% American clientele who have come to know and love our attention to detail and 5-star world-renown service!
These are more Cabin/ Resort style setting with American Plan packages (all-inclusive) style meal plans, but our restaurant is open to the public as well, and tends to get very busy. This is a 250-bed resort/ with 60 staff members.
Yellowbird Lodge caters to fishing guests, as well as specializes in weddings, conferences, large scale private events, and remains open throughout the summer and winter seasons, where Totem Lodge will shut down for winter.
Wiley Point Lodge
This beautiful off-the-grid location, is Canadas best kept secret and boasts 125 customer beds and 30 staff members.
Wiley features a large 125-person dining room, massive lake front patio, 2 bars, games rooms, over 50 boats, and is spread across 10 acres of well-kept forest land.
This boat-accessible remote location is located just a short 40-minute boat ride from Totem and Yellowbird Lodge and runs on 24/7 generator power, and is a world-class fishing destination that caters to upper scale American Clientele. This location is 100% American Plan (all-inclusive) and is open to the public which sees anywhere from 30-150 off-lake (walk-ins) visitors daily!
Before Applying:
Please research us online at www.totemresorts.com, be sure to view our YouTube Channel, and see our Facebook & Instagram Pages for all three individual resorts.
When Applying:
Send resume
Include references
SO, what are you waiting for? spend your summer on beautiful Lake of The Woods!
Are you looking to make new friends from all over the world, live the Lake Life and make money? Then a job at Totem Resorts is exactly what you are looking for!
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Totem Lodge & Wiley Point Lodge
The largest five star fishing resorts in North America! Proudly family owned and operated for over 40 years!
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20
This position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners.
Xerox is a premium brand and customers globally associate that with a belief that they will always be treated with the utmost care, knowledge, and professionalism. Based on performance, individuals in this role can be considered for permanent hire by Xerox. Xerox is looking for people that are excited to learn and grow, providing comprehensive training and career progression opportunities.
The C&TS Representative is critical in the Service Support Cycle using advanced tools (CareAR®, remote desktop tools, etc.) to troubleshoot & resolve issues received via Telephony, Portal Tickets, Emails & Web Chat. When a Remote Solution is not possible, responsibilities will extend to problem diagnosis & entitlement validation (determining the Customer’s warranty/contract and/or billing status) prior to placing an onsite service call or escalating.
• This position is focused on Remote Technical Support & requires Superior Customer Service Skills that include Empathy and Urgency as well as sound Troubleshooting ability, Technical Skills & Aptitude.
• Xerox provides extensive training on all troubleshooting tools, products & systems.
• Xerox’s Digital Service approach enables remote success for our customers & has been cutting edge for many years with devices designed to get customers back to work quickly. This also ensures that our field technicians can get to the customers that truly need them, the fastest.
Advantages
- Work for Xerox, a top-tier organization
- $17.50 per hour
- Monday to Friday
- No weekends
- Rotating shifts between 8am to 10pm
- Work in Saint John, NB
- This is a 12 month contract with the potential for extension and permanent placement dependent on performance
When you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.
Responsibilities
As a Customer and Technical Support Representative, your duties will be to:
• Provide an Excellent Customer Experience using sound listening skills, empathy & urgency; when necessary, effectively diffuse and recover service concerns with the Customer
• Solve Customer Hardware, Software and Networking problems at first contact using Xerox Systems, CareAR and/or Software Tools as appropriate
• Proactively communicate the benefits of diagnosing and resolving issues
• Resolve incoming Customer escalations through effective negotiation and escalate urgent issues to appropriate team as necessary
• Contribute to knowledge systems to enhance solutions provided to customers
• Can Execute processes unique to Xerox Major Account Customers to ensure Service Level Agreements are met
• Provide feedback on Policies and Procedures to continuously improve Customer experience
• Maintain product & software knowledge
• Performance focused – measured on providing great experiences and resolving technical issues by making good business decisions on each interaction
• Represent Xerox to Customers & Partners in a Friendly, Professional and Ethical manner
Qualifications
• Post-Secondary Education is an asset
• Technical support experience is an asset
• Solid Problem-Solving Skills - experience with troubleshooting technology issues such as Xbox, PlayStation, mobile devices, software, computers, printers, etc. is an asset
• Friendly & Able to communicate effectively – listening, written & verbal
• Ability to deliver results independently and as a part of a team
• Critical thinking and decision making
• Ability to multitask effectively with attention to detail
• Prior ‘support center’ experience not required
• High level of achievement and self-motivation
Summary
If you're interested in the Customer and Technical Support Representative role in Saint John with Xerox, please apply online at www.randstad.ca. Qualified candidates will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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21
This position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners.
Xerox is a premium brand and customers globally associate that with a belief that they will always be treated with the utmost care, knowledge, and professionalism. Based on performance, individuals in this role can be considered for permanent hire by Xerox. Xerox is looking for people that are excited to learn and grow, providing comprehensive training and career progression opportunities.
The C&TS Representative is critical in the Service Support Cycle using advanced tools (CareAR®, remote desktop tools, etc.) to troubleshoot & resolve issues received via Telephony, Portal Tickets, Emails & Web Chat. When a Remote Solution is not possible, responsibilities will extend to problem diagnosis & entitlement validation (determining the Customer’s warranty/contract and/or billing status) prior to placing an onsite service call or escalating.
• This position is focused on Remote Technical Support & requires Superior Customer Service Skills that include Empathy and Urgency as well as sound Troubleshooting ability, Technical Skills & Aptitude.
• Xerox provides extensive training on all troubleshooting tools, products & systems.
• Xerox’s Digital Service approach enables remote success for our customers & has been cutting edge for many years with devices designed to get customers back to work quickly. This also ensures that our field technicians can get to the customers that truly need them, the fastest.
Advantages
- Work for Xerox, a top-tier organization
- $17.50 per hour
- Monday to Friday
- No weekends
- Rotating shifts between 8am to 10pm
- Work in Saint John, NB
- This is a 12 month contract with the potential for extension and permanent placement dependent on performance
When you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.
Responsibilities
As a Customer and Technical Support Representative, your duties will be to:
• Provide an Excellent Customer Experience using sound listening skills, empathy & urgency; when necessary, effectively diffuse and recover service concerns with the Customer
• Solve Customer Hardware, Software and Networking problems at first contact using Xerox Systems, CareAR and/or Software Tools as appropriate
• Proactively communicate the benefits of diagnosing and resolving issues
• Resolve incoming Customer escalations through effective negotiation and escalate urgent issues to appropriate team as necessary
• Contribute to knowledge systems to enhance solutions provided to customers
• Can Execute processes unique to Xerox Major Account Customers to ensure Service Level Agreements are met
• Provide feedback on Policies and Procedures to continuously improve Customer experience
• Maintain product & software knowledge
• Performance focused – measured on providing great experiences and resolving technical issues by making good business decisions on each interaction
• Represent Xerox to Customers & Partners in a Friendly, Professional and Ethical manner
Qualifications
• Post-Secondary Education is an asset
• Technical support experience is an asset
• Solid Problem-Solving Skills - experience with troubleshooting technology issues such as Xbox, PlayStation, mobile devices, software, computers, printers, etc. is an asset
• Friendly & Able to communicate effectively – listening, written & verbal
• Ability to deliver results independently and as a part of a team
• Critical thinking and decision making
• Ability to multitask effectively with attention to detail
• Prior ‘support center’ experience not required
• High level of achievement and self-motivation
Summary
If you're interested in the Customer and Technical Support Representative role in Saint John with Xerox, please apply online at www.randstad.ca. Qualified candidates will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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22
Job Description:People Store is looking to hire a Bilingual Customer & Technical Support Representative for our client based in Saint John, New Brunswick. This position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners. Monday to Friday: 9am to 6pm or a 8am to 6pm Pay Rate: $20 per hour Responsibilities:Provide an Excellent Customer Experience using sound listening skills, empathy & urgency; when necessary, effectively diffuse and recover service concerns with the CustomerSolve Customer Hardware, Software and Networking problems at first contact using Xerox Systems, CareAR and/or Software Tools as appropriateProactively communicate the benefits of diagnosing and resolving issuesResolve incoming Customer escalations through effective negotiation and escalate urgent issues to appropriate team as necessaryContribute to knowledge systems to enhance solutions provided to customersExecute processes unique to Xerox Major Account Customers to ensure Service Level Agreements are metProvide feedback on Policies and Procedures to continuously improve Customer experienceMaintain product & software knowledgePerformance focused – measured on providing great experiences and resolving technical issues by making good business decisions on each interactionRepresent Xerox to Customers & Partners in a Friendly, Professional and Ethical manner Requirements:Post-Secondary Education is an assetTechnical support experience is an assetMust be BilingualSolid Problem-Solving Skills - experience with troubleshooting technology issues such as Xbox, PlayStation, mobile devices, software, computers, printers, etc. is an assetFriendly & Able to communicate effectively – listening, written & verbalAbility to deliver results independently and as a part of a teamCritical thinking and decision makingAbility to multitask effectively with attention to detailHigh level of achievement and self-motivation How to Apply: Directly though this posting Call (416) 224 5884 We look forward to assisting you with your next career move!!Company Description:People Store Staffing Solutions is another company founded by John Nalli. John's journey in the staffing industry is truly a Canadian achievement. Dating back to 1995, when John joined the staffing industry right out of college. John has spent several years with large multinational companies helping to develop the Canadian market. With a string of accomplishments under his belt, including 9 years of industry experience and a track record of success, John felt it was time for a new challenge.With all the rapid changes affecting the industry, John noticed the degradation of values within the industry from which he had built his experience. Thinking that this was enough, he decided to reintroduce quality in the industry. He didn't know it at the time - but that quality standard later became PQAP (People Store Quality Assurance Program).With the encouragement of a close friend and already successful entrepreneur, Frank Cianciulli, John decided to go it alone and create a new kind of recruiting firm. In 2003, John designed his business plan and started the business from his kitchen table. With just an idea, a dream and a ton of ambition, John started one of the most successful staffing companies to ever reach the Canadian market. Job ID: 11874244
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People Store
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23
This position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners.
Xerox is a premium brand and customers globally associate that with a belief that they will always be treated with the utmost care, knowledge, and professionalism. Based on performance, individuals in this role can be considered for permanent hire by Xerox. Xerox is looking for people that are excited to learn and grow, providing comprehensive training and career progression opportunities.
The C&TS Representative is critical in the Service Support Cycle using advanced tools (CareAR®, remote desktop tools, etc.) to troubleshoot & resolve issues received via Telephony, Portal Tickets, Emails & Web Chat. When a Remote Solution is not possible, responsibilities will extend to problem diagnosis & entitlement validation (determining the Customer’s warranty/contract and/or billing status) prior to placing an onsite service call or escalating.
• This position is focused on Remote Technical Support & requires Superior Customer Service Skills that include Empathy and Urgency as well as sound Troubleshooting ability, Technical Skills & Aptitude.
• Xerox provides extensive training on all troubleshooting tools, products & systems.
• Xerox’s Digital Service approach enables remote success for our customers & has been cutting edge for many years with devices designed to get customers back to work quickly. This also ensures that our field technicians can get to the customers that truly need them, the fastest.
Advantages
- Work for Xerox, a top-tier organization
- $17.50 per hour
- Monday to Friday
- No weekends
- Rotating shifts between 8am to 10pm
- Work in Saint John, NB
- This is a 12 month contract with the potential for extension and permanent placement dependent on performance
When you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.
Responsibilities
As a Customer and Technical Support Representative, your duties will be to:
• Provide an Excellent Customer Experience using sound listening skills, empathy & urgency; when necessary, effectively diffuse and recover service concerns with the Customer
• Solve Customer Hardware, Software and Networking problems at first contact using Xerox Systems, CareAR and/or Software Tools as appropriate
• Proactively communicate the benefits of diagnosing and resolving issues
• Resolve incoming Customer escalations through effective negotiation and escalate urgent issues to appropriate team as necessary
• Contribute to knowledge systems to enhance solutions provided to customers
• Can Execute processes unique to Xerox Major Account Customers to ensure Service Level Agreements are met
• Provide feedback on Policies and Procedures to continuously improve Customer experience
• Maintain product & software knowledge
• Performance focused – measured on providing great experiences and resolving technical issues by making good business decisions on each interaction
• Represent Xerox to Customers & Partners in a Friendly, Professional and Ethical manner
Qualifications
• Post-Secondary Education is an asset
• Technical support experience is an asset
• Solid Problem-Solving Skills - experience with troubleshooting technology issues such as Xbox, PlayStation, mobile devices, software, computers, printers, etc. is an asset
• Friendly & Able to communicate effectively – listening, written & verbal
• Ability to deliver results independently and as a part of a team
• Critical thinking and decision making
• Ability to multitask effectively with attention to detail
• Prior ‘support center’ experience not required
• High level of achievement and self-motivation
Summary
If you're interested in the Customer and Technical Support Representative role in Saint John with Xerox, please apply online at www.randstad.ca. Qualified candidates will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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24
Job Description:Organized, honest, team worker with helping heart and right attitude; you can be in my team! Job ID: 42211300
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Dental Office
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25
At SYKES, we help people one caring interaction at a time - that includes you! Join us as a Remote Customer Service Representative in Canada to answer questions and provide solutions to customers from the safety & comfort of your own home. Begin a remote-based career with a team that pioneered work-at-home more than 20 years ago and represents many of the world's most recognized brands. In this position, you will:
Enjoy fast-paced days full of problem-solving and connecting with customers by phone via inbound calls
Deliver first class customer experiences answering questions, troubleshooting issues, and providing information in response to concerns and requests
Educate customers on current product features, service offerings, billing, charges, and overall product value
Offer alternative solutions when appropriate with the objective of retaining customers' business.
Work with us and you'll enjoy:- Full-Time, 40 hour/week schedule
- 100% paid training
- Full benefits package including medical, dental, vision, and life insurance
- Opportunities for advancement and professional development
- Personal benefits of working from home including saving time, money, and the environment.
Required qualifications, skills and experience
Apply with us, if you possess:- A high school diploma or GED and are at least 18 years old
- The ability to connect with customers with empathy & offer helpful solution
- Excellent listening & communication skills, both written and verbal
- Basic PC navigation skills, including basic search engine experience, browser navigation, typing in URL's, completing forms online, etc.
- Ability to work evening and weekend shifts
- Able to provide a stand-alone monitor, USB corded headset and a quiet, and distraction-free home workspace (we'll provide the rest!)
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Sykes
About SYKES
SYKESHome provides remote jobs within the footprint of a global company, a team of more than 55,000 employees serving major brands around the world. Recently, SYKESHome was named #8 on the list of the Top 100 Companies for Remote Jobs (to work for) by Flex Jobs.
Working with SYKESHome offers a flexible, commute-free alternate to a traditional job. The SYKESHome team provides world-class training, benefits, and growth opportunities to help their associates become the best in the industry. So, what are you waiting for? Answer the call! Apply now to start your journey to a new, exciting career with SYKESHome!
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26
This position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners.
Xerox is a premium brand and customers globally associate that with a belief that they will always be treated with the utmost care, knowledge, and professionalism. Based on performance, individuals in this role can be considered for permanent hire by Xerox. Xerox is looking for people that are excited to learn and grow, providing comprehensive training and career progression opportunities.
The C&TS Representative is critical in the Service Support Cycle using advanced tools (CareAR®, remote desktop tools, etc.) to troubleshoot & resolve issues received via Telephony, Portal Tickets, Emails & Web Chat. When a Remote Solution is not possible, responsibilities will extend to problem diagnosis & entitlement validation (determining the Customer’s warranty/contract and/or billing status) prior to placing an onsite service call or escalating.
• This position is focused on Remote Technical Support & requires Superior Customer Service Skills that include Empathy and Urgency as well as sound Troubleshooting ability, Technical Skills & Aptitude.
• Xerox provides extensive training on all troubleshooting tools, products & systems.
• Xerox’s Digital Service approach enables remote success for our customers & has been cutting edge for many years with devices designed to get customers back to work quickly. This also ensures that our field technicians can get to the customers that truly need them, the fastest.
Advantages
- Work for Xerox, a top-tier organization
- $20 per hour
- Monday to Friday
- No weekends
- Rotating shifts between 8am to 10pm
- Work in Saint John, NB
- This is a 15 month contract with the potential for extension and permanent placement dependent on performance
- Office exceeds Provincial Covid Guideline Measures and has PPE provided
- Flexible work schedules including the ability to work from home if required are available depending on the workers performance
When you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.
Responsibilities
As a Bilingual Customer and Technical Support Representative, your duties will be to:
• Provide an Excellent Customer Experience using sound listening skills, empathy & urgency; when necessary, effectively diffuse and recover service concerns with the Customer
• Solve Customer Hardware, Software and Networking problems at first contact using Xerox Systems, CareAR and/or Software Tools as appropriate
• Proactively communicate the benefits of diagnosing and resolving issues
• Resolve incoming Customer escalations through effective negotiation and escalate urgent issues to appropriate team as necessary
• Contribute to knowledge systems to enhance solutions provided to customers
• Can Execute processes unique to Xerox Major Account Customers to ensure Service Level Agreements are met
• Provide feedback on Policies and Procedures to continuously improve Customer experience
• Maintain product & software knowledge
• Performance focused – measured on providing great experiences and resolving technical issues by making good business decisions on each interaction
• Represent Xerox to Customers & Partners in a Friendly, Professional and Ethical manner
Qualifications
• Bilingual in French and English (verbal and written)
• Post-Secondary Education is an asset
• Technical support experience is an asset
• Solid Problem-Solving Skills - experience with troubleshooting technology issues such as Xbox, PlayStation, mobile devices, software, computers, printers, etc. is an asset
• Friendly & Able to communicate effectively – listening, written & verbal
• Ability to deliver results independently and as a part of a team
• Critical thinking and decision making
• Ability to multitask effectively with attention to detail
• Prior ‘support center’ experience not required
• High level of achievement and self-motivation
- Ability to deliver results independently and as a part of a team
- Strong Organizational, Prioritization & Time Management Skills
While Xerox encourages candidates and workers to be vaccinated, vaccines are no longer required to work in this facility at this time.
Summary
If you're interested in the Bilingual Customer and Technical Support Representative role in Saint John with Xerox, please apply online at www.randstad.ca. Qualified candidates will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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27
This position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners.
Xerox is a premium brand and customers globally associate that with a belief that they will always be treated with the utmost care, knowledge, and professionalism. Based on performance, individuals in this role can be considered for permanent hire by Xerox. Xerox is looking for people that are excited to learn and grow, providing comprehensive training and career progression opportunities.
The C&TS Representative is critical in the Service Support Cycle using advanced tools (CareAR®, remote desktop tools, etc.) to troubleshoot & resolve issues received via Telephony, Portal Tickets, Emails & Web Chat. When a Remote Solution is not possible, responsibilities will extend to problem diagnosis & entitlement validation (determining the Customer’s warranty/contract and/or billing status) prior to placing an onsite service call or escalating.
• This position is focused on Remote Technical Support & requires Superior Customer Service Skills that include Empathy and Urgency as well as sound Troubleshooting ability, Technical Skills & Aptitude.
• Xerox provides extensive training on all troubleshooting tools, products & systems.
• Xerox’s Digital Service approach enables remote success for our customers & has been cutting edge for many years with devices designed to get customers back to work quickly. This also ensures that our field technicians can get to the customers that truly need them, the fastest.
Advantages
- Work for Xerox, a top-tier organization
- $20 per hour
- Monday to Friday
- No weekends
- Rotating shifts between 8am to 10pm
- Work in Saint John, NB
- This is a 12 month contract with the potential for extension and permanent placement dependent on performance
- Office exceeds Provincial Covid Guideline Measures and has PPE provided
- Flexible work schedules including the ability to work from home if required are available depending on the workers performance
When you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.
Responsibilities
As a Bilingual Customer and Technical Support Representative, your duties will be to:
• Provide an Excellent Customer Experience using sound listening skills, empathy & urgency; when necessary, effectively diffuse and recover service concerns with the Customer
• Solve Customer Hardware, Software and Networking problems at first contact using Xerox Systems, CareAR and/or Software Tools as appropriate
• Proactively communicate the benefits of diagnosing and resolving issues
• Resolve incoming Customer escalations through effective negotiation and escalate urgent issues to appropriate team as necessary
• Contribute to knowledge systems to enhance solutions provided to customers
• Can Execute processes unique to Xerox Major Account Customers to ensure Service Level Agreements are met
• Provide feedback on Policies and Procedures to continuously improve Customer experience
• Maintain product & software knowledge
• Performance focused – measured on providing great experiences and resolving technical issues by making good business decisions on each interaction
• Represent Xerox to Customers & Partners in a Friendly, Professional and Ethical manner
Qualifications
• Bilingual in French and English (verbal and written)
• Post-Secondary Education is an asset
• Technical support experience is an asset
• Solid Problem-Solving Skills - experience with troubleshooting technology issues such as Xbox, PlayStation, mobile devices, software, computers, printers, etc. is an asset
• Friendly & Able to communicate effectively – listening, written & verbal
• Ability to deliver results independently and as a part of a team
• Critical thinking and decision making
• Ability to multitask effectively with attention to detail
• Prior ‘support center’ experience not required
• High level of achievement and self-motivation
- Ability to deliver results independently and as a part of a team
- Strong Organizational, Prioritization & Time Management Skills
While Xerox encourages candidates and workers to be vaccinated, vaccines are no longer required to work in this facility at this time.
Summary
If you're interested in the Bilingual Customer and Technical Support Representative role in Saint John with Xerox, please apply online at www.randstad.ca. Qualified candidates will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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This position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners.
Xerox is a premium brand and customers globally associate that with a belief that they will always be treated with the utmost care, knowledge, and professionalism. Based on performance, individuals in this role can be considered for permanent hire by Xerox. Xerox is looking for people that are excited to learn and grow, providing comprehensive training and career progression opportunities.
The C&TS Representative is critical in the Service Support Cycle using advanced tools (CareAR®, remote desktop tools, etc.) to troubleshoot & resolve issues received via Telephony, Portal Tickets, Emails & Web Chat. When a Remote Solution is not possible, responsibilities will extend to problem diagnosis & entitlement validation (determining the Customer’s warranty/contract and/or billing status) prior to placing an onsite service call or escalating.
• This position is focused on Remote Technical Support & requires Superior Customer Service Skills that include Empathy and Urgency as well as sound Troubleshooting ability, Technical Skills & Aptitude.
• Xerox provides extensive training on all troubleshooting tools, products & systems.
• Xerox’s Digital Service approach enables remote success for our customers & has been cutting edge for many years with devices designed to get customers back to work quickly. This also ensures that our field technicians can get to the customers that truly need them, the fastest.
Advantages
- Work for Xerox, a top-tier organization
- $20 per hour
- Monday to Friday
- No weekends
- Rotating shifts between 8am to 10pm
- Work in Saint John, NB
- This is a 12 month contract with the potential for extension and permanent placement dependent on performance
- Office exceeds Provincial Covid Guideline Measures and has PPE provided
- Flexible work schedules including the ability to work from home if required are available depending on the workers performance
When you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.
Responsibilities
As a Bilingual Customer and Technical Support Representative, your duties will be to:
• Provide an Excellent Customer Experience using sound listening skills, empathy & urgency; when necessary, effectively diffuse and recover service concerns with the Customer
• Solve Customer Hardware, Software and Networking problems at first contact using Xerox Systems, CareAR and/or Software Tools as appropriate
• Proactively communicate the benefits of diagnosing and resolving issues
• Resolve incoming Customer escalations through effective negotiation and escalate urgent issues to appropriate team as necessary
• Contribute to knowledge systems to enhance solutions provided to customers
• Can Execute processes unique to Xerox Major Account Customers to ensure Service Level Agreements are met
• Provide feedback on Policies and Procedures to continuously improve Customer experience
• Maintain product & software knowledge
• Performance focused – measured on providing great experiences and resolving technical issues by making good business decisions on each interaction
• Represent Xerox to Customers & Partners in a Friendly, Professional and Ethical manner
Qualifications
• Bilingual in French and English (verbal and written)
• Post-Secondary Education is an asset
• Technical support experience is an asset
• Solid Problem-Solving Skills - experience with troubleshooting technology issues such as Xbox, PlayStation, mobile devices, software, computers, printers, etc. is an asset
• Friendly & Able to communicate effectively – listening, written & verbal
• Ability to deliver results independently and as a part of a team
• Critical thinking and decision making
• Ability to multitask effectively with attention to detail
• Prior ‘support center’ experience not required
• High level of achievement and self-motivation
- Ability to deliver results independently and as a part of a team
- Strong Organizational, Prioritization & Time Management Skills
While Xerox encourages candidates and workers to be vaccinated, vaccines are no longer required to work in this facility at this time.
Summary
If you're interested in the Bilingual Customer and Technical Support Representative role in Saint John with Xerox, please apply online at www.randstad.ca. Qualified candidates will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Seeking a 'work from Home' position or light delivery/driving position to and from St. Stephen and/or Sussex on a daily route. Your vehicle must be a Cargo type Van or Car. I have a Class 5 license. No weekends, no sales, no shift work (Days only).
Call Center experience, mature, reliable, good phone skills, clean driving record, no criminal background.
Thank You.
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Canon has been at the forefront of digital imaging solutions for more than 80 years. We’ve established a diverse culture that’s made us a respected and successful industry leader. Canon’s corporate philosophy is Kyosei: all people, regardless of race, religion, or culture, harmoniously living and working together into the future. We have been recognized by Forbes as one of Canada’s best employers for diversity.
Each year, we demonstrate our ongoing commitment to environmental sustainability by participating in programs that support this philosophy and our Environmental Charter. Since 2019, Canon Canada has been named one of Canada’s Greenest Employers, an award that recognizes employers leading the way in creating a culture of environmental awareness
We’ve adopted to the new world of work by introducing various workstyles to compliment our philosophy of belonging. We have high expectations of ourselves – and of you. We expect you to be self-motivated and driven and to contribute from Day 1. We want your career with us to be a journey, and we provide the tools to help you succeed and have a valuable role in Canon’s story.
We offer comprehensive health and wellness benefits, learning and development opportunities, recognition programs, and other perks.
Come and join our team and reap the rewards as we work to take Canon to the next level!
Bilingual Customer Service Representative - Hybrid (Monday and Wednesday in office)
Monday to Friday
- Do you have experience working in a customer service role?
- Are comfortable spending the majority of your day on the phone?
- Do you have basic computer skills?
As a Bilingual Customer Service Representative, you will be responding to calls from our customers in a professional, courteous and timely manner; updating their information in our systems and ensuring that the dispatch team and our Field Service Technicians have all of the required details to provide top notch service to our customers.
Key Responsibilities
- Respond to inbound calls and emails related to client inquiries, issues and concerns in a courteous and timely fashion by focusing on customer satisfaction
- Ensure issues are thoroughly investigated and determine appropriate action for resolution
- Maintain accurate records and documentation of changes to account information through the CCTS database
- Maintain knowledge and awareness of all company policies and procedures
- Follow all current departmental procedures, processes and methodologies
- Escalate any unresolved customer concerns to the Manager
- Assist on special projects as assigned by the Manager; Other duties as required
To Succeed, You Will Have
- Customer service / call center experience
- Bilingual (French & English)
- Exceptional customer service skills with a strong "customer first" attitude
- Good organizational skills and strong time-management techniques
- Works well under pressure and in a fast-paced environment
- Display high ethics, character and commitment to business policies and decisions
- Display initiative in handling problems, be a team player and support changes
Why Join?
HYBRID WORK
- This position offers a Hybrid work schedule. You will be required to be in the office Mondays and Wednesdays each week, with the ability to work from home for the remainder of the week (subject to specific business needs requiring office attendance).
- When working from home, a reliable internet connection is required. Remote work is supported with cloud-based applications and collaboration tools
BENEFITS
- Comprehensive health coverage plan that includes medical, dental and vision
- Life insurance, disability and wellness programs
- Vacation, Paid Personal Time and Sick days
- Matching RRSP contribution & Profit Sharing Program
- Tuition Assistance Program for professional continuing education
- Discounts on Canon products, retailers, memberships and more!
EMPLOYEE PERKS
- Free Coffee and Snacks
- Employee referral program
- Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products.
- Community involvement
COVID-19 SAFETY PRECAUTIONS
- Canon is committed to the health and safety of our employees, customers and communities.
- A critical component of our workplace safety program includes our COVID-19 vaccination policy. Employees are required to be fully vaccinated and must provide Canon with proof of vaccination. Canon will provide reasonable accommodation if the successful candidate cannot be vaccinated due to grounds protected by human rights legislation in their province of employment.
Join our team and reap the rewards as we work to take Canon to the next level!
As an equal opportunity employer, we welcome applications from all backgrounds and are committed to supporting and celebrating the diversity in our workforce. While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.
Canon Canada Inc. is proud to provide accommodation(s) during the recruitment process. For applicants requiring accommodation in the recruitment and assessment process and when hired, please contact us at accessibility@canada.canon.com or at 1-855-531-3850 or 905-863-8713.
Since 1973, Canon Canada has been the leading provider of consumer, business, and professional digital imaging innovation. Headquartered in Brampton, Ontario, with additional offices across the country, we are committed to the highest level of customer satisfaction and loyalty and provide 100% Canadian-based service and support for every product we distribute.
To learn more about Canon, visit careers.canon.ca
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Canon Canada
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At SYKES, we help people one caring interaction at a time - that includes you! Join us as a Remote Customer Service Representative in Canada to answer questions and provide solutions to customers from the safety & comfort of your own home. Begin a remote-based career with a team that pioneered work-at-home more than 20 years ago and represents many of the world's most recognized brands. In this position, you will:
Enjoy fast-paced days full of problem-solving and connecting with customers by phone via inbound calls
Deliver first class customer experiences answering questions, troubleshooting issues, and providing information in response to concerns and requests
Educate customers on current product features, service offerings, billing, charges, and overall product value
Offer alternative solutions when appropriate with the objective of retaining customers' business.
Work with us and you'll enjoy:- Full-Time, 40 hour/week schedule
- 100% paid training
- Full benefits package including medical, dental, vision, and life insurance
- Opportunities for advancement and professional development
- Personal benefits of working from home including saving time, money, and the environment.
Required qualifications, skills and experience
Apply with us, if you possess:- A high school diploma or GED and are at least 18 years old
- The ability to connect with customers with empathy & offer helpful solution
- Excellent listening & communication skills, both written and verbal
- Basic PC navigation skills, including basic search engine experience, browser navigation, typing in URL's, completing forms online, etc.
- Ability to work evening and weekend shifts
- Able to provide a stand-alone monitor, USB corded headset and a quiet, and distraction-free home workspace (we'll provide the rest!)
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Sykes
About SYKES
SYKESHome provides remote jobs within the footprint of a global company, a team of more than 55,000 employees serving major brands around the world. Recently, SYKESHome was named #8 on the list of the Top 100 Companies for Remote Jobs (to work for) by Flex Jobs.
Working with SYKESHome offers a flexible, commute-free alternate to a traditional job. The SYKESHome team provides world-class training, benefits, and growth opportunities to help their associates become the best in the industry. So, what are you waiting for? Answer the call! Apply now to start your journey to a new, exciting career with SYKESHome!