Private User
Customer Support Agent
Description
Job Description:Provide customer support via phone, email, and chat channels. Identify and troubleshoot software issues and provide solutions to clients. Document all interactions with clients in the CRM system. Collaborate with the development team to report and resolve software bugs. Create and update help documentation and knowledge base articles for clients. Actively engage with clients to gather feedback and identify areas for improvement. Always maintain a high level of professionalism and customer service. Participate in the on-boarding process of new customers, including online Training. This JO is Remote. Benefits: Paid Vacation Days  Requirements: Experience in a travel agency with PcVoyages/TravelWorks application experience. Outstanding, adaptive communication skills. Customer service driven, professional, and courteous. A positive attitude and strong work ethic. Detail-oriented with excellent organizational skills. Ability to work remotely with the technology and equipment supplied to you. Ability to speak French would be an asset. Must be able to commit to 5 days a week with some flexibility in scheduling. Code (for internal use): - #ZR Company Description VPI is working with the employer to find suitable candidates and help fill this position. We are not a placement agency, we partner with employers in the community to post jobs and recruit qualified candidates on their behalf. As an Employment Ontario service provider, we offer free programs and services to help job seekers find meaningful work.Company Description:VPI is working with the employer to find suitable candidates and help fill this position. We are not a placement agency, we partner with employers in the community to post jobs and recruit qualified candidates on their behalf. As an Employment Ontario service provider, we offer free programs and services to help job seekers find meaningful work. Job ID: 7145904
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VPI Working Solutions - Oshawa
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VPI Working Solutions - Oshawa
Images:
- Job type: Full-Time
- Company: VPI Working Solutions - Oshawa
Private User
5/
5customer reviews
Category:
jobs | customer service
2023-06-22