Private User
Sr. Solutions Engineer
Description
We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives better with new ideas and the latest technology around the world.
Advantages
Freedom and a healthy work- life balance– Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.
Solve the world’s most significant problems – Be part of exciting and innovative projects.
Engaging, challenging, and fast evolving, cutting edge technological environment.
Opportunities to advance your career and mentorship programs on a local and global scale.
Competitive total rewards package.
Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle.
Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community.
Participate in our celebrations, social events and offsite business events.
Opportunities to contribute your innovative ideas and get paid for them!
Employee perks and discounts.
Diversity and inclusivity focused.
Our client is proud to be an eight-time award winner of Canada’s Top 100 Employers, Canada’s Greenest Employers 2018, Canada’s Top Employers for Young People 2020 and Greater Toronto's Top Employers 2021.
Founded in 2012, Comfy | Enlighted is a our cleint-owned business on a mission to connect employees to the people, places, and things they need to do their best work. Our IoT platform combines lighting control, building intelligence, space analytics, and consumer-grade mobile app technology to improve the workplace experience for Fortune 500 companies around the globe. Headquartered in the San Francisco Bay Area, our fast-growing team balances the dynamic energy of a scale-up company with the backing of a global powerhouse
Responsibilities
Troubleshoot and resolve Escalated technical support issues impacting Enlighted's global customers.
Facilitate escalations and drive effective follow-up with Development & Engineering teams on highly complicated incidents.
Own relationship with customers and serve as technical point of contact during issue resolution
Extensive creation & usage of Knowledge articles on service-related issues and topics
Drive process improvement and increase knowledge share within the organization.
Work with the Product team to introduce product improvements into the product roadmap
Upskill and train Tech support teams to handle recurring issues
Develop and maintain effective troubleshooting flows for customers and support personnel.
Qualifications
Bachelor’s in computer engineering, electrical engineering, or another closely related engineering discipline; or equivalent experience.
10+ years of working experience in an integrated hardware and software organization, working with teams focused on Engineering, testing, and product management.
Must have:
Working experience with Linux
Knowledge of networking; a solid understanding of wireless networking (802.11, 802.15.4) concepts, networks configuration, and troubleshooting
Knowledge of building management systems, and specifically BACnet protocol over IP
Understanding of hardware, sensors, workplace lighting technologies and controls, and embedded/IoT systems concepts
Familiarity with internet technologies: HTML, java script, Java, application servers, modern REST APIs
SQL query language and relational database systems
Excellent client-facing communication skills
Excellent analytical skills
Strong organizational and time management skills
Experience with IoT, Workplace Experience, or Building Technologies
Curiosity and willingness/desire to learn about different areas of technology.
Summary
xperience with lighting control systems fixture integration in commercial installations
Familiarity with lighting sciences and human perception of light characteristics
UNIX/Linux shell scripting
Experience with VMWare and enterprise and cloud virtualization
Knowledge of building management systems, and specifically BACnet protocol over IP
3+ years of enterprise IT experience that may include hands-on software development, devops engineering, systems architecture, technical project management or similar
Experience with lighting control systems fixture integration in commercial installations
Experience with troubleshooting control fixture integration issues
Prior programming experience - any familiarity with logical operations (PLC)
If you feel you have the rigth fit for this role please email me your word resume to aaron.lail@randstad.ca
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Advantages
Freedom and a healthy work- life balance– Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.
Solve the world’s most significant problems – Be part of exciting and innovative projects.
Engaging, challenging, and fast evolving, cutting edge technological environment.
Opportunities to advance your career and mentorship programs on a local and global scale.
Competitive total rewards package.
Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle.
Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community.
Participate in our celebrations, social events and offsite business events.
Opportunities to contribute your innovative ideas and get paid for them!
Employee perks and discounts.
Diversity and inclusivity focused.
Our client is proud to be an eight-time award winner of Canada’s Top 100 Employers, Canada’s Greenest Employers 2018, Canada’s Top Employers for Young People 2020 and Greater Toronto's Top Employers 2021.
Founded in 2012, Comfy | Enlighted is a our cleint-owned business on a mission to connect employees to the people, places, and things they need to do their best work. Our IoT platform combines lighting control, building intelligence, space analytics, and consumer-grade mobile app technology to improve the workplace experience for Fortune 500 companies around the globe. Headquartered in the San Francisco Bay Area, our fast-growing team balances the dynamic energy of a scale-up company with the backing of a global powerhouse
Responsibilities
Troubleshoot and resolve Escalated technical support issues impacting Enlighted's global customers.
Facilitate escalations and drive effective follow-up with Development & Engineering teams on highly complicated incidents.
Own relationship with customers and serve as technical point of contact during issue resolution
Extensive creation & usage of Knowledge articles on service-related issues and topics
Drive process improvement and increase knowledge share within the organization.
Work with the Product team to introduce product improvements into the product roadmap
Upskill and train Tech support teams to handle recurring issues
Develop and maintain effective troubleshooting flows for customers and support personnel.
Qualifications
Bachelor’s in computer engineering, electrical engineering, or another closely related engineering discipline; or equivalent experience.
10+ years of working experience in an integrated hardware and software organization, working with teams focused on Engineering, testing, and product management.
Must have:
Working experience with Linux
Knowledge of networking; a solid understanding of wireless networking (802.11, 802.15.4) concepts, networks configuration, and troubleshooting
Knowledge of building management systems, and specifically BACnet protocol over IP
Understanding of hardware, sensors, workplace lighting technologies and controls, and embedded/IoT systems concepts
Familiarity with internet technologies: HTML, java script, Java, application servers, modern REST APIs
SQL query language and relational database systems
Excellent client-facing communication skills
Excellent analytical skills
Strong organizational and time management skills
Experience with IoT, Workplace Experience, or Building Technologies
Curiosity and willingness/desire to learn about different areas of technology.
Summary
xperience with lighting control systems fixture integration in commercial installations
Familiarity with lighting sciences and human perception of light characteristics
UNIX/Linux shell scripting
Experience with VMWare and enterprise and cloud virtualization
Knowledge of building management systems, and specifically BACnet protocol over IP
3+ years of enterprise IT experience that may include hands-on software development, devops engineering, systems architecture, technical project management or similar
Experience with lighting control systems fixture integration in commercial installations
Experience with troubleshooting control fixture integration issues
Prior programming experience - any familiarity with logical operations (PLC)
If you feel you have the rigth fit for this role please email me your word resume to aaron.lail@randstad.ca
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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- Job type: Full-Time
- Company: Kijiji
Private User
5/
5customer reviews
Category:
jobs | programmers, computer
2023-02-03