Private User
Service Coordinator
Description
Job Description:If you share a passion for safety and are looking to Build your Career with a company that invests in their employees, we are interested in talking to you! We are proud to have been named a Canada's Best Managed Companies winner annually since 2012 and are committed to building and driving a culture that makes Levitt-Safety a great place to work! The Service Coordinator is a key liaison between our customers and our Service Technicians, ensuring that we deliver exceptional service at every interaction, both internally and externally. Based in Fort McMurray and reporting to the Service Administration Manager, you will use your customer service, administrative, scheduling, and organizational skills to partner jointly with customers and Levitt-Safety service technicians to facilitate the efficient and thorough completion and documentation of each service job from customer contact through final invoicing, ultimately providing an exceptional customer service experience at all touchpoints. Main Responsibilities * Provide exceptional customer service to our service customers and technicians regarding diverse aspects of our products and services. * Determine service requirements and schedule/dispatch technicians for service calls to meet customer needs * Work closely with the service technicians and the customer to coordinate tools, equipment and subcontracts required for each service call * Maintain accurate records including calendar management, customer accounts, work orders, purchase orders, inventory management, and other documentation required for each service call and branch support * Ensure that all invoicing is processed accurately according to work performed, including capturing customer payment methods and updating information in customer portals as required to ensure prompt receipt of payment * Participate in internal projects and tasks as required to help us make Canada a safer place to live and work. * Other duties as they pertain to this role. Skills * Prior experience in a service advisor, customer service and/or coordinating role in an industrial or technical business-to-business environment, ideally working with technicians and service scheduling * Experience in scheduling and/or dispatching field service technicians or equivalent is a strong asset * Strong customer service and communication skills, both verbal and written, able to work effectively with both internal and external customers * Strong organizational and computer skills, able to use multiple systems effectively to keep up with concurrent priorities * Highly detail-oriented with exceptional administrative skills; passionate about making quality personal * Able to lift up to 50 lbs. and to move skids (with proper equipment and training) * An exceptional willingness to learn and a can-do positive attitude will help Keep Things Fun on the team. What we Offer * Medical, dental, vision, EAP and other group health insurance benefits for you and your family * Three weeks' paid vacation, flex days and other paid time off to support your key life events * Company-matched RRSP contribution plan * Annual profit-sharing opportunity * Discounted fitness memberships * A company culture based on our Face of Levitt-Safety Fundamentals and family values, where we truly believe that our people are our most important asset Levitt-Safety is committed to the principle of employment equity in the workplace and ensures that our practices of hiring are based on qualifications and ability. We invite all applicants, including persons with disabilities, visible minorities, and Indigenous Peoples to apply for our career opportunities. We understand that experience comes in many forms and encourage applications from diverse backgrounds. If you require any accommodation in the application process, please contact us at talent@levitt-safety.com in the application. We will review applications as they are received and look forward to hearing from you. Job ID: 9353416
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Levitt-Safety
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Levitt-Safety
Images:
- Job type: Full-Time
- Company: Levitt-Safety
Private User
5/
5customer reviews
Category:
jobs | other
2023-04-11