Hotel Cashier

Description/Duties
Acknowledge all guests and customers, however busy and whatever time of day
Answering phone, making, cancelling or changing reservations
Check-in and check-out hotel guests in a confident, professional, and friendly manner
Calculate guest charges and receive payments
Ensure guest is satisfied with accommodations as well as offer any assistance
Anticipate guests’ needs and respond promptly
Review arrivals noting special requests and blocking rooms as necessary for VIP and group arrivals
Provide general information about points of interest in the area and about services available in the community
Complete all items as listed on shift checklists
Balancing total payments received at end of work shift and reconcile with total sales
Various other clerical duties
Resolve guest complaints
Ensure proper credit card procedures are followed
Advise guests of any messages, mail, faxes, etc. received for them
Establishing or identifying the price of goods and services we offer
Operate Reservation, POS and lottery system
Stocking coolers and shelves with grocery products
Inventory
Ordering
Ensuring shelfs are faced and in order at all time
Ensuring the best deals on products carried
Receive, unpack and store supplies in refrigerators, freezers, cupboards and other storage areas
Keeping public and working areas clean
Minimal food preparation
Clean and sanitize kitchen including work surfaces, cupboards, storage areas, appliances and equipment
Sweep and mop floors
Check identification of customers to verify age requirements for purchase of alcohol or tobacco
Offsales and bar service
Occasional Housekeeping duties: make beds and change sheets, distribute clean towels and toiletries, stock linen closets and housekeeping carriers, clean and disinfect bathrooms and fixtures, dust furniture, vacuum carpeting, draperies and upholstered furniture
Pick up debris and empty trash containers, wash windows, walls and ceilings as required
Handle and report lost and found items
Attend to guests' requests for extra supplies or other items

Requirements/Qualifications
High school diploma (or equivalent)
Have a valid B.A.R.S. or Some other type of Smart Bar Service Course
Willing to train for each aspect of the job
Good communication skills (oral and written)
Food Safety Course an asset
Must be 19 years' old
Ability to work individually and as part of a team
Able to lift up to 50 pounds
Work with minimal supervision
Must be able to handle cash
Hotel, Housekeeping, Serving, Cashier, Minimal Cooking & Restaurant experience an asset