Private User
Customer Support Specialist
Description
Job Description:POSITION: Customer Support Specialist & Pharmacy Assistant REPORTS TO: Pharmacist LOCATION: ON-SITE POSITION at Hastings Street location We are seeking a dynamic and articulate individual to work in our call centre division, providing elite customer service care to our valuable clients. We are a fast-paced, growing company with a team of fun and fantastic individuals. A successful candidate supports our pharmacists as a pharmacist's assistant. You have a positive and outgoing personality and effectively communicate verbally and in writing with patients over various mediums, including phone, email and text, and computer know-how and knowledge to navigate multiple software programs. In addition, you are a self-motivated, fast learner and can independently do a high volume of calls with minimal oversight post-training. We place a high value on customer satisfaction. This position is a volume-driven and goal-oriented job with over 100 call stats per day. YOUR DRIVE & MOTIVATION * You enjoy performing tasks that require extensive relationship-building and patient interactions. * You are good at problem-solving and providing patients with resolutions CHARACTER & ABILITIES * Provide prompt, professional, and courteous patient care * An excellent communicator both verbally and in writing who can easily work independently and collaboratively in a team * Motivated self-starter with an optimistic attitude * Ability to work under pressure and multitask * Great attention to detail * Punctual * Quick learner * Team player KNOWLEDGE & SKILLS * Have an above average computer skills * Can multitask between multiple software * Excellent customer service and relationship-building skills * Organizational skills and superior attention to detail as you are handling personal health information for patients ADDITIONAL BONUS EXPERIENCE * Customer service or call centre experience * Email software and Slack * CRM tool experience * Pharmacy experience, knowing how to read prescriptions * Any healthcare-related fields * Providing patient care WHO WE ARE: A fast-growing e-commerce health and wellness solution for patients. While we have the option for online services, most customers prefer to communicate by phone. We invest in quality employees who can make it effortless for our patients. We offer a unique service, providing patients with affordable medications. Read our Google reviews and see our coverage by CNN and CBC. &oq=canshipmeds+& aqs=chrome..69i57j0i512l4.3288j0j7 &sourceid=chrome&ie=UTF- 8#lrd=0x54867459f4537ae9:0xdb1319265eaaa1c5,1,,,, -the-news-august-31st-2020-cnn-article/ -resurgence-americans-coming-north-to-fill-prescriptions-on-the-rise-again/ HOURS: * Monday to Friday, 8 am to 4 pm OR 9 am to 5 pm * Saturday 10 am to 2 pm twice per month The Saturday can be used as overtime, paid time and a half, or work a half day a mid-week on a predetermined day. The option is yours to work 40 hours with time off in lieu or 44 hours (4 hours at time and a half). WAGES & BENEFITS * Starting wage $20/hour, 40 hours/week, 4 hours every second Saturday * Opportunity to increase salary after a probationary period based on performance and experience * Health & Wellness Benefits Program starts after three months of employment * Bonus opportunities available based on performance Please submit your resume by email. Company Description Marks Health and Wellness | CanShipMeds is a brick-and-mortar pharmacy inside a medical clinic, also serving the local community in Vancouver, British Columbia. CanShipMeds services primarily US citizens. Our mission is for all clients and patients to experience peace of mind knowing their medication ships directly from our fully regulated Canadian Pharmacy, dispensed by a licensed Canadian pharmacist.Company Description:Marks Health and Wellness | CanShipMeds is a brick-and-mortar pharmacy inside a medical clinic, also serving the local community in Vancouver, British Columbia. CanShipMeds services primarily US citizens. Our mission is for all clients and patients to experience peace of mind knowing their medication ships directly from our fully regulated Canadian Pharmacy, dispensed by a licensed Canadian pharmacist. Job ID: 28411282
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Marks Health and Wellness | CanShipMeds - Vancouver
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Marks Health and Wellness | CanShipMeds - Vancouver
Images:
- Job type: Full-Time
- Company: Marks Health and Wellness | CanShipMeds - Vancouver
Private User
5/
5customer reviews
Category:
jobs | customer service
2023-04-02