Private User
SaaS Success Coach & Customer Support
Description
Job Description:HOW TO APPLY Please apply directly to this posting with the most recent version of your resume and a screen recording. Only candidates who have attached a screen recording video will be considered for this position. *No cover letter needed.* Screen recording Instructions: You are welcome to use loom.com or any screen recording tools. Record a screen share video guiding a fictional client on "how to upload a video to youtube" or any how-to video. (You don't have to show your face). The video must be under 90 seconds, should not be recorded on mobile. Please share the URL of the video in your application. About The Role: We're looking for a Customer Success Coach to provide best-in-class support and onboarding to our customers. In this role, you will be part of the Customer Support Team. This role is a remote position. You will be a part of our Woosender customer success team to: * Onboard new clients and assist them in achieving great results on our platform * Troubleshoot and support clients who are experiencing technical issues What we are looking for: * Strong communicators and have excellent writing skills. * Comfortable jumping on Zoom calls with clients to demo features and to provide assistance on a daily basis * LOVE tech, software marketing and learning new things * Have a positive, empathetic, and professional attitude toward clients at all times * Excellent problem-solving skills * Patience when handling tough cases * Familiarity with marketing is a plus * Post-secondary degree or equivalent professional experience What You'll Be Doing: * Helping with technical issues, answering questions, recommending solutions, troubleshooting, and guiding product users through features and functionalities that help clients utilize our software to the fullest potential * Onboarding new clients via zoom, understanding their business, implementing strategy, teaching them how and what to do with the software and setting up marketing campaigns * Jumping into one on one video calls with clients to guide them on how to use the software * Informing customers about new features and functionalities * Gathering customer feedback and share it with our teams * Providing best-in-class personalized customer support via email, phone, and live chat * Following up with clients to ensure their technical issues are resolved * Responding to clients in a timely manner * Analyzing, testing, and reporting product malfunctions to our dev team * Updating our internal databases with information about technical issues and useful discussions with customers * Contributing to our help articles with common FAQ, new topics, knowledge base articles & training * Sharing feature requests and effective workarounds with team members Company Description About Woosender: WooSender is a fast-growing SaaS company founded by 2 marketing experts with the goal of combining business sales and communication into a single unified platform. Our sales, communication & automation platform empowers SMEs to launch communication campaigns, automate, increase conversation, and get more sales using AI in a way that nobody else does today. Want to learn more? Check out our website:Company Description:About Woosender:\\r\
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WooSender is a fast-growing SaaS company founded by 2 marketing experts with the goal of combining business sales and communication into a single unified platform. Our sales, communication & automation platform empowers SMEs to launch communication campaigns, automate, increase conversation, and get more sales using AI in a way that nobody else does today.\\r\
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Want to learn more? Check out our website: https://www.woosender.com Job ID: 47401067
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Woosender Inc
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WooSender is a fast-growing SaaS company founded by 2 marketing experts with the goal of combining business sales and communication into a single unified platform. Our sales, communication & automation platform empowers SMEs to launch communication campaigns, automate, increase conversation, and get more sales using AI in a way that nobody else does today.\\r\
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Want to learn more? Check out our website: https://www.woosender.com Job ID: 47401067
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Woosender Inc
Images:
- Job type: Full-Time
- Company: Woosender Inc
Private User
5/
5customer reviews
Category:
jobs | customer service
2023-04-02