JOB POSTING: Sales Associate + Customer Success Position
Description
Position: Sales Associate + Customer Success
Reports To: Candace Alarie, Founder + CEO
Company: ck SOAK Bath Co Ltd.
Job Type: Part-time to start, Monday through Friday, ideally 8am to 1pm (this is flexible but start time cannot be after 9am). This position requires that you be in person, with reliable transportation to our studio space located at:
290 Main Street, Unit E
Niverville, Manitoba
R0A 0A2
Note: Our workspace is highly scented (it’s what we do!)
Pay: Compensation will vary based on the candidate’s experience and qualifications
Role: The purpose of this role is to ensure a high-level customer experience for both our direct-to-consumer and business-to-business customers. This will primarily include responding to incoming email inquiries, direct messages on multiple social media platforms and messages on website chat. The candidate will assist and work closely with Candace to create new lead and revenue opportunities for the brand. The candidate will have high attention to detail, we offer an outstanding level of customer service and believe quality service is in the details. The candidate will assist in running our tradeshow booth during market seasons, typically April and May then October through December.
This role has every opportunity to grow into a full-time, salaried position; advancement will entirely depend on the candidate’s skill set, performance and willingness to grow within the company. Note: this is not a requirement but is an option for those looking for future career growth opportunities.
Responsibilities:
Resolve customer inquiries in a fun and efficient manner while making product recommendations and showcasing product benefits
Assist in responding to comments/direct messages/posts on our social media platforms multiple times per day to assist customers with any questions, make product recommendations and drive engagement on each platform
Assist in managing email inbox and assisting customers with any inquiries
Work closely with our shipping team daily to relay any customer updates related to incoming orders
Lead Generation: search for qualified B2B and press leads, then make initial outreach
Create and maintain spreadsheets to track the effectiveness of lead outreach and overall marketing efforts
Assist in onboarding new wholesale customers
Deliver a high level of customer service in an in-person, transactional environment (seasonal at markets). We do not have a storefront, however, there is the odd customer that comes to our space to shop our product line from our office space
Double check outgoing orders daily to ensure the accuracy of order fulfillment
General administrative duties
Project-based tasks will be made available as they arise and based on candidate’s proficiency in role
Requirements:
Must have reliable access to transportation to ensure you are at work for required time
Must have excellent English verbal and written skills, 99.9% of our incoming inquiries come in online, in written form. We do not have phone calls to manage (yay!) so written communication is very important in this role
Able to communicate in a fun and respectful way while mirroring the brand voice
Able to identify what a customer needs and make the best product recommendation to meet their needs
Able to go above and beyond in delivering a high level of service
Self-driven and proactive in nature
High level of accuracy and attention to detail
Proficient typing skills
Excellent organization skills
Strong problem-solving skills and the resourcefulness to seek solutions
Ability to navigate multiple software applications or the willingness and flexibility to learn
Have a working knowledge of Google Drive or the willingness and flexibility to learn
Experience with Canva is an asset
Experienced in using Apple products - iMac, Macbook
Resourceful
SOAK Bath Co is a small business, we have systems and structure in place but we are not a large corporation like Walmart with endless manpower and systems. We encounter new challenges every single day that we don’t necessarily have the answer to, its our job to find a solution. The candidate will offer assistance in continuing to build new solutions, systems and processes as we grow and evolve. The candidate will have the ability to think through scenarios and assist in building new systems as needed to make our operations more efficient and continuously deliver a higher level of service to our customers
How to Apply:
Please complete the quiz linked here and email us your scores in all 4 areas along with your resume. https://predictablesuccess.com/styles-quiz/. Once you’re done with the quiz and have the results you can unsubscribe from the emails being sent to you from predictablesuccess.com. ***Please note. There is NOT a right or wrong answer to this quiz. We need all 4 in our business. Please be as truthful as possible so we can see what role you would best fit in.***
Fill out the application form linked here: https://forms.gle/BiKyjFRRAuKRDwqV6
Email your resume to hello@cksoakbathco.com with the subject line: Sales and Service Position 1010. This email should also include the scores from the quiz linked above. If you have not completed that step, please go back, complete the quiz and send everything in one email. Any communication within the email can be addressed to Candace.
If any of the steps above are incomplete the application will not be considered.
- Job type: Part-Time
- Company: SOAK Bath Co
jobs | sales, retail sales
2023-01-05