Private User
Business Analyst
Description
Our big solutions provider client in Edmonton are looking for a Business Analyst for a permanent position.
The Business Analyst (BA) works with the business owners to implement required business processes that can be supported by a range of systems and technologies, with the objective to optimize the end-to-end process. Systems include, but are not limited to the e-Emphasys ERP, Komatsu Reso, eServiceTech, eScheduler, Power BI, SSRS, Microsoft 365, ServiceNow, OEM systems and others.
The Business Analyst is also required to provide guidance, support and expertise to the business user groups, Level 1 and Level 2 Service Desk support specialists.
The Business Analyst works closely with internal and vendor resources to evaluate how best to meet the business needs using new and supported systems.
The Business Analyst supports the Remanufacturing, Service, and Warranty business areas
Advantages
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Responsibilities
Responsibilities
The Business Analyst (BA) will work under the direction of the Business Application Manager. As a team, the BA’s will work closely with the following teams: Technical Business Applications & Operations, Reporting and Business Intelligence, Service Desk support specialists, network and infrastructure, and the Project Management and business
users to ensure that business policies and processes are supported by the various applications and systems. Where changes are required, the Business Analyst will initiate the change request process as per the methodology in place, and make recommendations to the Business Application Manager.
1. Participate in and lead workshops with users, general managers, Business Application Manager, Director, Business Process and Applications, IT Security Architects, and project teams in order to identify, analyze, document business policy and process opportunities, including but not limited to:
a. Policies
b. Process flows (Review and re-engineer)
c. Standard operating procedures
d. Segregation of duties and JSOX controls
2. Provide Level 3 Service Desk support, ensuring issues that require escalations to internal and external vendors are monitored and resolved. The BA will also ensure IT service management systems (ServiceNow) are managed as per the prescribed process for escalated issues.
3. Provide support to project managers by:
a. Communicating how data is currently being used within supported systems
b. Explaining how the business actually operates on the front line
c. Explaining and assessing the impact projects may have on internal controls and JSOX requirements
d. Explaining and assessing the impact projects may have on disaster recovery
e. Complete requirements gathering, impact assessments and quality assurance efforts as required
f. Documenting test scripts required for projects and completing testing when required
4. Provide support to the eXtend team by:
a. Coordinating with the Business Application Manager and Director, Business Process and Applications, to determine delivery timing of objects (including business requirements documents, analyses, processes, enhancements, testing and solutions) and ensuring these objects are being delivered on time with expected outcomes
b. Coordinate, document, execute and support testing and certification of new processes and solutions
c. Reviewing and documenting business ideas and demands for future business prioritization and application enhancements
d. Documenting and validating reporting requirements and data elements required by the business.
5. Provide support to the change management team by:
a. Identifying areas requiring attention from the training group
b. Participating in development of user communications (including policy and process updates and technical solutions)
c. Providing quality assurance for the training material
d. Providing solution details and process training to the trainers, as required
6. Provide direction to users in terms of the capabilities of emerging technologies including BI, Artificial Intelligence, Digital Transformation, and others.
7. Lead the business units through the acceptance testing process for changes to systems and processes.
8. Provide after-hours support for solution load and application updates.
Qualifications
Skill
Diploma, certificate or other post-secondary education in a related field and 5 or more years related experience
Excellent discipline and time management skills to plan, manage and deliver results within a team and independently
Thorough understanding of regulatory processes, business processes, data structure, reporting and internal controls, typically gained through multiple years of industry experience
Excellent analytical skills to thoroughly conceptualize complex business processes and the impact changes can make on business areas
Excellent communication and collaboration skills are required
Ability to travel to where the work needs to be done and to work productively in a distributed team environment that includes other business analysts, support specialists, management, and user communities
Customer-focused approach to resolving business process related systems issues with the business community
Ability to proactively identify and manage risk
Drive to succeed in this role and to grow within the organization
Experience in Service, Manufacturing, Remanufacturing and or Warranty businesses is an asset
Summary
If you are a fit for this role and interested, kindly send your updated resume/profile to Jamie at jamie.knox@randstad.ca
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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The Business Analyst (BA) works with the business owners to implement required business processes that can be supported by a range of systems and technologies, with the objective to optimize the end-to-end process. Systems include, but are not limited to the e-Emphasys ERP, Komatsu Reso, eServiceTech, eScheduler, Power BI, SSRS, Microsoft 365, ServiceNow, OEM systems and others.
The Business Analyst is also required to provide guidance, support and expertise to the business user groups, Level 1 and Level 2 Service Desk support specialists.
The Business Analyst works closely with internal and vendor resources to evaluate how best to meet the business needs using new and supported systems.
The Business Analyst supports the Remanufacturing, Service, and Warranty business areas
Advantages
----------------------------------------------------------------------------
Responsibilities
Responsibilities
The Business Analyst (BA) will work under the direction of the Business Application Manager. As a team, the BA’s will work closely with the following teams: Technical Business Applications & Operations, Reporting and Business Intelligence, Service Desk support specialists, network and infrastructure, and the Project Management and business
users to ensure that business policies and processes are supported by the various applications and systems. Where changes are required, the Business Analyst will initiate the change request process as per the methodology in place, and make recommendations to the Business Application Manager.
1. Participate in and lead workshops with users, general managers, Business Application Manager, Director, Business Process and Applications, IT Security Architects, and project teams in order to identify, analyze, document business policy and process opportunities, including but not limited to:
a. Policies
b. Process flows (Review and re-engineer)
c. Standard operating procedures
d. Segregation of duties and JSOX controls
2. Provide Level 3 Service Desk support, ensuring issues that require escalations to internal and external vendors are monitored and resolved. The BA will also ensure IT service management systems (ServiceNow) are managed as per the prescribed process for escalated issues.
3. Provide support to project managers by:
a. Communicating how data is currently being used within supported systems
b. Explaining how the business actually operates on the front line
c. Explaining and assessing the impact projects may have on internal controls and JSOX requirements
d. Explaining and assessing the impact projects may have on disaster recovery
e. Complete requirements gathering, impact assessments and quality assurance efforts as required
f. Documenting test scripts required for projects and completing testing when required
4. Provide support to the eXtend team by:
a. Coordinating with the Business Application Manager and Director, Business Process and Applications, to determine delivery timing of objects (including business requirements documents, analyses, processes, enhancements, testing and solutions) and ensuring these objects are being delivered on time with expected outcomes
b. Coordinate, document, execute and support testing and certification of new processes and solutions
c. Reviewing and documenting business ideas and demands for future business prioritization and application enhancements
d. Documenting and validating reporting requirements and data elements required by the business.
5. Provide support to the change management team by:
a. Identifying areas requiring attention from the training group
b. Participating in development of user communications (including policy and process updates and technical solutions)
c. Providing quality assurance for the training material
d. Providing solution details and process training to the trainers, as required
6. Provide direction to users in terms of the capabilities of emerging technologies including BI, Artificial Intelligence, Digital Transformation, and others.
7. Lead the business units through the acceptance testing process for changes to systems and processes.
8. Provide after-hours support for solution load and application updates.
Qualifications
Skill
Diploma, certificate or other post-secondary education in a related field and 5 or more years related experience
Excellent discipline and time management skills to plan, manage and deliver results within a team and independently
Thorough understanding of regulatory processes, business processes, data structure, reporting and internal controls, typically gained through multiple years of industry experience
Excellent analytical skills to thoroughly conceptualize complex business processes and the impact changes can make on business areas
Excellent communication and collaboration skills are required
Ability to travel to where the work needs to be done and to work productively in a distributed team environment that includes other business analysts, support specialists, management, and user communities
Customer-focused approach to resolving business process related systems issues with the business community
Ability to proactively identify and manage risk
Drive to succeed in this role and to grow within the organization
Experience in Service, Manufacturing, Remanufacturing and or Warranty businesses is an asset
Summary
If you are a fit for this role and interested, kindly send your updated resume/profile to Jamie at jamie.knox@randstad.ca
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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- Job type: Full-Time
- Company: Kijiji
Private User
5/
5customer reviews
Category:
jobs | programmers, computer
2023-04-11