User Support Technician
Description
Job requirements
Languages
English
Education
Secondary (high) school graduation certificate
or equivalent experience
Experience
2 years to less than 3 years
Certificates, licenses, memberships, and courses
CompTIA Security+ Certification, Network+ Certification, A+ Certification
Work setting
Willing to relocate, Help desk, Internet Service Provider (ISP)
Own tools/equipment
Computer, Internet access, Cellular phone
Personal suitability
Accurate, Client focus, Efficient interpersonal skills, Excellent oral communication, Excellent written communication, Initiative, Judgement, Organized, Team player
Screening questions
Are you available for the advertised start date? Are you currently legally able to work in Canada? Are you willing to relocate for this position? Do you have previous experience in this field of employment? Do you have the above-indicated required certifications? What is the highest level of study you have completed? What is your current field of study? What is your current level of study
Computer and technology knowledge
Android, MAC, Linux, Device drivers, Networking software, Networking hardware, Networking security, Internet, Servers, Desktop applications, File management software, Security software, Multimedia software, Word processing software, Presentation software, Mail server software, Communication software, Image editing software, Project management software, Programming software, MS Office, MS Windows, SharePoint, TCP/IP, Wireless networks
Tasks
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced, Consult user guides, technical manuals and other documents to research and implement solutions, Provide advice and training to users in response to identified difficulties, Collect, organize and maintain a problems and solutions log for use by other technical support analysts, Participate in the redesign of applications and other software, Supervise other technical support workers in this group, Provide business systems, network and Internet support to users in response to identified difficulties, Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Security and safety
Basic security clearance, Criminal record check
Transportation/travel information
Own transportation, Own vehicle, Willing to travel, Valid driver's license
Work conditions and physical capabilities
Fast-paced environment, Work under pressure, Tight deadlines, Repetitive tasks, Attention to detail, Sitting
Benefits:
Other benefits
Free parking available
- Job type: Full-Time
- Company: Kijiji
jobs | programmers, computer
2023-01-15