User support technician
4920 51 Ave Rocky Mountain House, AB
35.21 to 44.47 hourly
for 35 hours per Week
Starts as soon as possible
Job Bank #2330438
Computer and information sciences, general
5 years or more
Computer hardware or software retailer/wholesaler
Relocation costs not covered by employer
Willing to relocate
Internet Service Provider (ISP)
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Supervise other technical support workers in this group
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Certificates, licences, memberships, and courses
CompTIA Security+ Certification
Microsoft certified solutions associate (MCSA)
Experience and specialization
Computer and technology knowledge
File management software
Word processing software
Mail server software
Security and safety
Basic security clearance
Criminal record check
Willing to travel
Willing to travel cross-border
Valid driver's licence
Public transportation is not available
Work conditions and physical capabilities
Work under pressure
Handling heavy loads
Attention to detail
Ability to distinguish between colours
Combination of sitting, standing, walking
Standing for extended periods
Bending, crouching, kneeling
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Who can apply to this job?
The employer accepts applications from:
Canadian citizens and permanent or temporary residents of Canada.
Other candidates with or without a valid Canadian work permit.
Here is what you must include in your application:
Copy of latest school transcript
Proof of the requested certifications
Copy of portfolio or relevant work examples
Highest level of education and name of institution where it was completed
This job posting includes screening questions. Please answer the following questions when applying:
Are you currently a student?
Are you currently legally able to work in Canada?
Are you willing to relocate for this position?
Do you currently reside in proximity to the advertised location?
Do you have previous experience in this field of employment?
Do you have the above-indicated required certifications?
What is the highest level of study you have completed?
What is your current level of study?
To be determined
How to apply
By applying directly on Job Bank (Direct apply)
- Job type: Full-Time
- Company: Hy-Tek Computer Sales and Service Ltd.
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