Jobs, Customer service with in Canada, Nova Scotia.
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1
WE'RE HIRING!
Join the Lunenburg RV Park, Campground & Visitor Information Centre Team!
Do you love meeting new people, providing exceptional customer service, and showcasing one of Nova Scotia's most beautiful destinations? We're looking for an enthusiastic and reliable individual to join our team!
Visitor Experience, Campground & Events Assistant
Lunenburg RV Park, Campground & Visitor Information Centre
Position Details:
✅ Full-Time (Non-Student Position)
$17.75/hour
40 hours per week
Seasonal position through the end of October
As a 7-day-a-week operation, applicants must be available to work weekends and holidays. Our Visitor Information Centre is open 9:00 AM – 6:00 PM, with occasional early mornings or evening shifts to support special events. Typical shifts are 8 hours per day.
What You'll Do
Welcome visitors from around the world
☎️ Assist guests in person, over the phone, and by email
️ Manage campground reservations and check-ins
️ Provide visitor information and local recommendations
Restock brochure racks and tourism information
Help keep washrooms clean and welcoming
♻️ Assist with garbage and recycling
Support community events and special activities
Deliver outstanding customer service every day
We're Looking For Someone Who Is:
✔ Friendly, outgoing, and professional
✔ Passionate about customer service
✔ Computer literate and comfortable learning reservation software
✔ Organized and able to multitask in a fast-paced environment
✔ A team player with a positive attitude
✔ Reliable, dependable, and willing to work flexible hours
If you're looking for an exciting opportunity where every day is different and you can help create memorable experiences for visitors from around the world, we'd love to hear from you!
Please send your resume to: office@lunenburgns.com
Come help us showcase everything that makes Lunenburg such a special place to visit!
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2
Operations Experience Lead
Location: SENSEA Nordic Spa
Reports To: Operations Manager / General Manager
Position Type: Full-Time 32-40 Hours
Lead From Within. Support the Team. Elevate the
Experience.
At SENSEA Nordic Spa, we believe exceptional guest experiences begin with exceptional
teamwork.
The Operations Experience Lead is a hands-on operational leadership role responsible for
maintaining the daily flow of the spa while actively working alongside the team. This position
combines operational leadership with hands-on support, ensuring guests receive exceptional
experiences while employees have the guidance and resources they need to succeed.
The Operations Experience Lead leads from within the operation, balancing operational
leadership with active participation in the day-to-day running of the spa. By maintaining a visible
presence, supporting team members, and adapting to operational needs throughout the day,
this role helps ensure exceptional guest experiences, operational excellence, and a positive
workplace culture built on SENSEA's CARE Values.
Key Responsibilities
The Operations Experience Lead is responsible for four key pillars:
1. Guest Experience
Create a consistently exceptional experience for every guest by maintaining awareness of the
entire property and responding proactively to guest needs.
Responsibilities include:
● Deliver exceptional guest service through every interaction.
● Support guest recovery and service excellence.
● Monitor the guest experience throughout the property.
● Ensure facilities remain clean, welcoming, stocked, and guest-ready.
● Identify opportunities to improve the guest experience.
● Support departments during periods of high guest volume.
2. Operational Excellence
The Operations Experience Lead is responsible for both providing operational leadership and
actively working within the daily operation. This role ensures the spa operates efficiently while
leading by example and supporting the team wherever needed.
Operational Leadership
Responsibilities include:
● Coordinate morning operational check-ins and approved on-call staffing.
● Review staffing schedules and identify operational or coverage gaps.
● Monitor attendance, review timesheets, and communicate discrepancies to
management.
● Conduct opening, midday, and closing operational site audits.
● Complete routine pool testing and water quality monitoring.
● Monitor completion of departmental duties, operational checklists, and key performance
indicators (KPIs).
● Coordinate operational priorities and resources between departments.
● Maintain awareness of daily operations and proactively identify opportunities for
improvement.
● Maintain regular communication with management by providing updates on daily
operations, staffing, maintenance, safety, guest feedback, and opportunities for
operational improvement.
● Support continuous improvement initiatives and operational projects as assigned.
Working Operations
The Operations Experience Lead is a hands-on working leader and is expected to spend the
majority of each shift actively supporting the daily operation.
Depending on operational needs, this role may work within:
● Customer Service (Reception, Site Operations, and Relax)
● Cleaning & Laundry
● Maintenance
● Food Preparation
● Supporting Rituals& Treatments
Responsibilities may include:
● Delivering exceptional guest service.
● Supporting the daily flow of operations across the property.
● Assisting with opening and closing duties.
● Pool testing, water balancing, and routine facility checks.
● Laundry, robe, towel, and linen management.
● Stocking supplies and maintaining department readiness.
● Supporting maintenance and facility presentation.
● Assisting departments during periods of high guest volume.
● Stepping into any operational role as needed to maintain service standards and support
the team.
3. Team Leadership
Champion SENSEA's CARE Values by leading through example and reinforcing CARE,
Accountability, Respect, and Excellence in daily operations.
Responsibilities include:
● Provide day-to-day leadership, coaching, and operational support while working
alongside the team.
● Foster a positive, collaborative, and accountable workplace culture.
● Recognize and encourage strong performance while supporting employee development.
● Communicate operational priorities and coordinate support between departments.
● Escalate employee concerns or performance issues to management as appropriate.
4. Safety Leadership
Promote a safe environment for guests and employees by leading SENSEA's daily safety
culture.
Responsibilities include:
● Conduct five-minute safety checks and routine safety inspections.
● Lead and participate in emergency drills.
● Respond to first aid incidents and emergency situations in accordance with established
procedures.
● Identify hazards and ensure corrective actions are completed.
● Reinforce safety policies, procedures, and safe work practices.
● Support the Safety Committee and promote continuous safety improvement.
What We're Looking For
The ideal candidate:
● Enjoys leading by example and working alongside their team.
● Is comfortable working across multiple operational departments.
● Is highly organized and able to prioritize competing demands.
● Has excellent communication and interpersonal skills.
● Leads with confidence, professionalism, and empathy.
● Thrives in a fast-paced, team-oriented environment.
● Demonstrates initiative and strong problem-solving abilities.
● Is physically capable of performing active operational work throughout an entire shift.
● Has previous leadership, hospitality, customer service, or operations experience.
Experience in hospitality, wellness, tourism, recreation, or facilities operations is considered an
asset.
Working Conditions
This is an active, hands-on operational leadership role requiring the ability to work throughout
the spa property in a dynamic and fast-paced environment.
The successful candidate will:
● Work both indoors and outdoors year-round in all weather conditions.
● Be comfortable performing physically active work throughout each shift.
● Move throughout the property frequently while supporting guests, team members, and
daily operations.
● Adapt to changing operational priorities and work across multiple departments as
needed.
● Be available to work evenings, weekends, and holidays based on operational
requirements.
Why Join SENSEA?
At SENSEA, you'll join a team passionate about wellness, hospitality, and creating meaningful
experiences. You'll have the opportunity to lead by example, make a visible impact every day,
and help shape both the guest experience and the culture of our team through SENSEA's
CARE Values.
If you're passionate about creating exceptional guest experiences, supporting your team, and
leading from within the operation, we'd love to hear from you
Job Types: Permanent, Part-time
Benefits:
Casual dress
Dental care
Disability insurance
Extended health care
On-site parking
Vision care
Work Location: In person
Please send your resume to admin1@sensea.ca
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3
The Cake Lady is Hiring 1-2 Sales people , this would be a weekend job ( Saturday & Sunday)
We're looking for a friendly, reliable, out going sales person. Your tasks will include but not be limited to, serving customers, handling fresh baked goods, handling cash and debit machine, lifting water jugs and setting up booth. Must be able to work alone or with a coworker. Job training will be included
Requirements
- Reliable Transportation
- Good mental math skills
- Friendly
- Fluently speak English
- Must be able to lift 20kg
Location will be Dartmouth Crossing, but we also have opportunity for work in Halifax and surrounding areas.
please email dunsworth.lillian01@gmail.com with your resume, a little bit about yourself and why you think you'd be a good fit to the company. Thank you I look forwards to hearing from you.
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4
I will mow your lawn depending on your yard size I will give you a different price working every single day of the week and work till dark Sydney mines to North Sydney to Florence
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Breath Assured, a leading HVAC and indoor air quality company in Halifax, is seeking an enthusiastic administrator to join our team. You’ll handle incoming calls, schedule jobs, and assist with sales inquiries. If you’re organized, friendly, and comfortable multitasking, we’d love to have you grow with us!"
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Customer Success Rep — Remote — $20 CAD/hr · ~15 hrs/week
About us
Bookeeping.ai is an AI bookkeeping SaaS, backed by Google for Startups and the NVIDIA Inception program. We're a small, fast-moving team and 100% of our users are in Canada and the US.
The role
We're hiring a friendly, organized Customer Success Rep to own our user relationships. Day to day, you'll:
Call and email our existing and new users
Build genuine rapport and keep relationships warm
Collect feedback and pass insights back to the team
Help users understand and pick the right plan and product
This is a relationship and people role, not a hard-sales role. If you like talking to people and helping them, you'll do well.
What we're looking for
Clear, warm communicator over phone and email
Neutral or North American English accent (all calls are with US/Canadian users)
Reliable, self-managing, and comfortable working solo
Fluent English, stable internet, and your own laptop + headset
Quiet space to take calls
Bonus (not required)
Past phone/calling, customer service, or sales experience
Comfort learning new software quickly (we'll train you on ours)
Logistics
$20 CAD/hr · up to 15 hrs/week
Work from anywhere except Asia (we need overlap with Americas time zones)
Canadians citizens & PRs are prioritized, You can work from anywhere, even from Mexico in the winters.
How to apply — it's easy, no CV
Reply with a short voice note (1–2 min) telling us:
Who you are and where you're based (city/time zone)
Your most recent job? (no problem)
Any calling or customer-facing experience?
Your availability (days/hours that work for you)?
How comfortable are guiding users about Software?
One piece of advice you'd give to fix the world
SENT THE VOICE NOTE TO:
via SMS +1 3313049087
via email support@bookeeping.ai
via Facebook Messenger search us @bookeeping.ai
We pick based on how you communicate, not a résumé — so just be yourself.
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A Pool Service Technician maintains, cleans, and repairs residential or commercial swimming pools and spas to ensure safe, sanitary, and optimal functionality. Key duties include testing water chemistry, balancing chemicals (chlorine/acid), cleaning debris, and servicing equipment like pumps, filters, and heaters.
Key Responsibilities
* Water Chemistry Management: Testing pH, chlorine, and alkalinity levels, and adding necessary chemicals to maintain safe, clean water.
* Cleaning & Maintenance: Brushing walls, vacuuming pool floors, skimming debris, and cleaning skimmer baskets.
* Equipment Repair & Installation: Diagnosing, servicing, and replacing pool pumps, motors, filters, and lighting.
* Safety Compliance: Ensuring all safety protocols are followed for chemical handling and pool use.
* Reporting & Logistics: Documenting chemical levels, maintaining service logs, and communicating with customers about needed repairs.
Requirements & Qualifications
* Experience: Previous pool maintenance or HVAC/plumbing experience is highly valued.
* Knowledge: Understanding of water chemistry and pool equipment, often learned on-the-job.
* Physical Requirements: Ability to lift over 50 pounds, bend, twist, and work outdoors in various weather conditions.
* Licensing: Clean driver's license for operating company vehicles, and specific local, state, or provincial certifications.
Core Skills
* Customer Service: Professional, friendly interaction with clients.
* Problem-Solving: Diagnosing equipment failures and water issues.
* Time Management: Managing a route to service multiple pools daily.
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Looking for part time Sale Clerk. 15/ 20 hours a week. Work front counter, light cleaning, stocking. Working alone
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Vitamins & Supplements Clerk - Full Time
We are currently looking to add a Vitamins & Supplements clerk to our team!
- Help customers find what they are looking for and make recommendations based on their
needs.
- Unpack shipments and stock shelves
- Handling cash/ cashier duties
- Face the department/ clean shelves.
Must be in good physical health to stand for cashier/assisting customers and lifting product
boxes.
Requirements:
- Proof of experience in Vitamins and/or an education in Vitamins/Supplements
- Must work well in a team environment
Perks!
Medical and Dental Benefits available after 6 months of employment with 70% of Premiums
paid by the employer.
25% staff discount off of entire store products.
Free parking, (we have a large parking lot)
Please respond with Resume by email only info@organicearthmarket.com
Applications Will Not be accepted in Store.
Our Team, is busy with our clients and are not able to answer questions related to job
applications.
Applicants selected for an interview will be contacted.
Resume must contain references.
Please note due to a large amount of applicants applying for various positions, only individuals, selected
for an interview will be contacted. Thanks for your understanding
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Looking for a fun summer job?
We’re hiring FULL TIME and PART TIME employees for summer of 2026!
DATES: JUNE 1 - AUG 31
JOB: Ice cream bicycle attendant
PAY: $16.85/hour, plus performance-based bonus
HOURS: Day 12-4pm, Evening 4-8pm, weekday and weekend shifts available
FLEXIBILITY: Select the days/times that work for you
LOCATION: Various locations available
Job Description:
Simply put, your job is to ride or push the vending cart around the assigned areas and make as many sales as possible! The work can be busy but it comes in waves, and there is always time to enjoy the beautiful scenery and the cycling. People are always happy to see us, so it really is quite fun overall. There are opportunities to work larger events over the summer as well which are busier but come with an additional bonus. I'm looking for multiple candidates in Halifax and Dartmouth.
Tasks:
-Helping to load/unload vending equipment
-Stocking cart and taking inventory
-Cycling and pushing cart while standing
-Serving pre-packaged ice cream, drinks, and snacks to customers
-Handling cash and debit machine payments
-Weather-dependent (rainy/overcast days off)
What we're looking for:
-Punctual and trustworthy
-Friendly and independent
-Customer service experience is a plus
-Must be physically fit
-Enjoys working outside
-Can commit to specific days and hours regularly
This is a very fun and enjoyable seasonal job with flexible hours and good pay. Ice cream perks included.
To Apply: Send me a quick intro and your availability.
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We are seeking a reliable, hands-on building Superintendent/Manager to oversee day-to-day operations of a new 64 unit residential building in Lower Sackville area opening Aug/Sept 2026. Key resonsibilities include interviewing & qualifying prospective tenants, performing routine maintenance, cleaning & minor repairs, painting of units from time to time, monitor & maintaining building systems & maintaining positive tenant relationships. Strong problem solving skills & working knowledge of general repairs & building systems. Ability to work independently & prioritize tasks as well as strong communication & customer service skills. Remuneration includes salary plus 2-bedroom suite including free internet & phone. Previous experience in property maintenance or building management preferred.
If you are dependable, detail orientated & committed to high quality property care please forward your resume & cover letter to: Herlindasuites@gmail.com
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We’re looking for a professional, organized, and client-focused receptionist to join our team in a fast-paced barbershop environment. This role is essential to creating a strong first impression and ensuring the daily flow of the shop runs smoothly.
If you enjoy working with people, staying organized, and being part of a high-energy team culture focused on personal presentation and professionalism — we’d love to meet you.
Ideal candidates are:
✔ Friendly and confident communicators
✔ Highly organized and dependable
✔ Comfortable working in a fast-paced environment
✔ Professional in appearance and attitude
✔ Strong with multitasking and time management
✔ Available evenings and weekends
✔ Previous reception, hospitality, or retail experience preferred
If interested please foward resume to : halifax@maverickstudio.ca
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Organic Earth is a locally owned, grocery store located downtown Halifax.
We are currently looking for mature individuals for Full Time Grocery / Cashier position, to add to our team! We would love to hear from applicants who understand how to provide great customer service. The following are examples of some tasks you may be asked to do during your shift. Prior retail experience is an asset.
Responsibilities:
- Cashier
- Stocking shelves
- Front facing and merchandising
- Keeping shelf tags up to date
-Unloading shipments/Assist in receiving
- Date checking products
-Cleanliness of store/back-room area
- Providing excellent customer service
-Be in good physical health, Example be able to stand for cashier and lifting boxes of products
Perks!
Medical and Dental Benefits available after 6 months of employment. 70% of Premiums paid by employer.
25% staff discount off entire store products.
Free Parking (we have a large parking lot)
Please respond by email only. info@organicearthmarket.com
Applications will not be accepted in store.
Our team are busy with our clients and are not able to answer questions relating to job applications.
Applicants selected for an interview will be contacted.
Please note due to large number of applicants for various positions, only individuals, selected for an interview will be contacted. Thanks for your understanding.
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Is your second car sitting in the driveway costing you money in insurance and depreciation? With the rising cost of living in Nova Scotia, why not let your vehicle pay for itself?
We are a professional local hosting team in Halifax specializing in Turo management. We help owners turn their idle vehicles into high-performing rental assets without any of the daily stress.
[Why Work With Us?]
Managing a car on Turo is a full-time job (6 AM airport runs, constant detailing, guest screening, etc.). We take that 100% off your plate.
Total Management: We handle professional photography, listing optimization, and 24/7 guest communication.
Airport & Local Logistics: We manage all pick-ups and drop-offs (YHZ airport and HRM area).
Premium Detailing: Your car is professionally cleaned and inspected after every single trip.
Proven Results: Our professional pricing strategy maximizes your ROI compared to individual hosting.
[Who Is This For?]
Owners with an extra car (2015 or newer, under 200k km).
People with busy schedules who want passive income but don’t have time to clean or meet guests.
New car buyers looking to offset their financing/leasing costs.
[Earnings]
Most of our partners earn enough to cover their car loan, insurance, and maintenance, with a healthy profit left over.
[Next Step]
Stop letting your car depreciate for free. Send us a message with your car’s Year, Make, and Model, and we’ll provide you with a free earnings estimate based on current Halifax market demand.
Let's get your car working for you!
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POSITION OVERVIEW:
CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS
We are looking for Customer Service Representative to support inbound customer service, help desk, technical support, and back-office processing representatives for commercial and public sector support positions. In this roles, you will handle inbound inquiries, troubleshoot basic technical issues, and assist callers with product and process related inquiries and professionally represent some of the most recognizable brands in the world. Candidates should have excellent communication skills, willing to learn on the job, and be highly reliable.
There are a wide variety of project openings available representing some of the most recognizable brands in the world. Schedules vary by site and program however we can usually find something that works for everyone.
This is an entry-level position that offers on the job paid training. Compensation is commensurate with experience and while prior contact center experience isn’t required, experience in customer service, tech support, inside sales or back-office support is a plus. Candidates should be highly reliable, have great communication skills and be willing to constantly learn on the job.
--------------: POSITION RESPONSIBILITIES:WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?
This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.
Essential Duties
- Handle inbound and outbound contacts in a courteous, timely, and professional manner
- Listen to customers, understand their needs, and resolve customer issues
- Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable
- Follow the processes of the Client program and perform all tasks in a courteous and professional manner
- Utilize systems and technology to complete account management tasks
- Accurately document and process customer claims in appropriate systems
- Follow all required scripts, policies, and procedures
- Utilize knowledge base and training to accurately answer customer questions
- Comply with requirements surrounding confidential information and personal information
- Appropriately escalate customer issues with the managerial team
- Escalate customer issues to the appropriate staff and managerial for resolution as needed.
- Ensure first call resolution through problems solving and effective call handling
- Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
- Adhere to all attendance and work schedule requirements
WONDER IF YOU ARE A GOOD FIT?
It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.
Required
- Must be 18 years of age or older
- High school diploma or equivalent
- Experience with data-entry utilizing a computer
- The ability to read and speak English fluently
- Have a wired, high-speed internet connection (Download speed of 20Mbps+)
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Ability to work regularly scheduled shifts within our hours of operation including the training period.
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem solving and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
Preferred (Not Required)
- One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
- State or Federal work experience
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience.
Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV’s, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location.
JUST A FEW OF THE BENEFITS
- Medical, Dental, and Vision Coverage Options
- Paid Time-Off
- Regular Raises
- Advancement Opportunity
- Fun, Engaging Work Environment
- Casual Dress Code
- Cash and Prize Contests
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
CONDITIONS OF EMPLOYMENT:- Must be authorized to work in their country of residence (The United States or Canada)
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results
As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe.
Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation.
REGARDING MASKS
To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location.
For more information on MCI’s response to COVID-19 please visit www.mci.world/covid-19.
REASONABLE ACCOMMODATION:Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources, kate.murph@mci.world.
EQUAL OPPORTUNITY EMPLOYER:At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where em
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16
POSITION OVERVIEW:
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS
We are looking for full-time and part-time bilingual customer service representatives to support inbound projects for a wide variety of clients. In this role, you will troubleshoot basic technical issues, build strong relationships with customers, fact-find to identify needs while recognizing opportunities to upsell new products and services. Candidates should be natural problem solvers who continuously strive to provide excellent customer service and extraordinary customer satisfaction.
Schedules vary by site and project; however, we can usually find something that works for everyone. This is an on-site, entry-level position. Prior contact center experience isn't required; candidates experienced in customer service industries such as servers, bartenders, and retail associates are encouraged to apply!
To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.
--------------: POSITION RESPONSIBILITIES:WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?
Do you strive for excellence and enjoy helping others? This position supports customer service, technical support, and customer sales interactions. You would interact with customers across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.
Essential Duties
- Handle inbound and outbound contacts in a courteous, timely, and professional manner
- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology to complete account management tasks
- Accurately document and process customer claims in appropriate systems
- Follow all required scripts, policies, and procedures
- Utilize knowledge base and training to accurately answer customer questions
- Comply with requirements surrounding confidential information and personal information
- Appropriately escalate customer issues with the managerial team
- Ensure first call resolution through problems solving and effective call handling
- Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
- Adhere to all attendance and work schedule requirements
WONDER IF YOU ARE A GOOD FIT?
This role is about building relationships and turning the knowledge you gain in training into customer satisfaction. Representatives make a difference to customers and the company, by providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.
Required
- Must be 18 years of age or older
- High school diploma or equivalent
- Experience with data-entry utilizing a computer
- The ability to read and speak English and Spanish fluently
- Have a wired, high-speed internet connection (Download speed of 20Mbps+) (If working for a work-at-home project)
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Ability to work regularly scheduled shifts within our hours of operation including the training period.
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem solving and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
Preferred (Not Required)
- One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
- State or Federal work experience
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.
Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV’s, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location.
JUST A FEW OF THE BENEFITS
- Medical, Dental, and Vision Coverage Options
- Paid Time-Off
- Advancement Opportunity
- Fun, Engaging Work Environment
- Casual Dress Code
- Cash and Prize Contests
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
CONDITIONS OF EMPLOYMENT:- Must be authorized to work in their country of residence (The United States or Canada)
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results
As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe.
Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation.
For more information on MCI’s response to COVID-19 please visit www.mci.world/covid-19.
REASONABLE ACCOMMODATION:Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources, kate.murph@mci.world.
EQUAL OPPORTUNITY EMPLOYER:At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent wi
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POSITION OVERVIEW:
CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS
We are looking for Call Center Representatives to support inbound customer service, help desk, technical support, and back-office processing representatives for commercial and public sector support positions. In this roles, you will handle inbound inquiries, troubleshoot basic technical issues, and assist callers with product and process related inquiries and professionally represent some of the most recognizable brands in the world. Candidates should have excellent communication skills, willing to learn on the job, and be highly reliable.
There are a wide variety of project openings available representing some of the most recognizable brands in the world. Schedules vary by site and program however we can usually find something that works for everyone.
This is an entry-level position that offers on the job paid training. Compensation is commensurate with experience and while prior contact center experience isn’t required, experience in customer service, tech support, inside sales or back-office support is a plus. Candidates should be highly reliable, have great communication skills and be willing to constantly learn on the job.
--------------: POSITION RESPONSIBILITIES:WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?
This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.
Essential Duties
- Handle inbound and outbound contacts in a courteous, timely, and professional manner
- Listen to customers, understand their needs, and resolve customer issues
- Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable
- Follow the processes of the Client program and perform all tasks in a courteous and professional manner
- Utilize systems and technology to complete account management tasks
- Accurately document and process customer claims in appropriate systems
- Follow all required scripts, policies, and procedures
- Utilize knowledge base and training to accurately answer customer questions
- Comply with requirements surrounding confidential information and personal information
- Appropriately escalate customer issues with the managerial team
- Escalate customer issues to the appropriate staff and managerial for resolution as needed.
- Ensure first call resolution through problems solving and effective call handling
- Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
- Adhere to all attendance and work schedule requirements
WONDER IF YOU ARE A GOOD FIT?
It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.
Required
- Must be 18 years of age or older
- High school diploma or equivalent
- Experience with data-entry utilizing a computer
- The ability to read and speak English fluently
- Have a wired, high-speed internet connection (Download speed of 20Mbps+)
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Ability to work regularly scheduled shifts within our hours of operation including the training period.
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem solving and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
Preferred (Not Required)
- One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
- State or Federal work experience
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience.
Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV’s, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location.
JUST A FEW OF THE BENEFITS
- Medical, Dental, and Vision Coverage Options
- Paid Time-Off
- Regular Raises
- Advancement Opportunity
- Fun, Engaging Work Environment
- Casual Dress Code
- Cash and Prize Contests
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
CONDITIONS OF EMPLOYMENT:- Must be authorized to work in their country of residence (The United States or Canada)
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results
As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe.
Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation.
REGARDING MASKS
To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location.
For more information on MCI’s response to COVID-19 please visit www.mci.world/covid-19.
REASONABLE ACCOMMODATION:Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources, kate.murph@mci.world.
EQUAL OPPORTUNITY EMPLOYER:At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employ
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18
EMPLOYMENT OPPORTUNITIES
GEC
Liverpool, NS
80hr or 96hr pay periods
$15/hr
Benefits after 3 months
2 weeks (10day) vacation paid after 1 year
Prizes, draws, contests, random lunches, trips, weekly 50/50s....
We got it all! I won $300 last month, just for showing up! 🤷♂️ what more do you want?
Heated winters.... air conditioned summers.....?
Yes we have that too!!
If you'd be interested in hearing more... message